Gerber Collision & Glass - Bellevue

My Experience - 5.0/5.0 -

Jose and team did a great job with our car, and communicating with us so we knew what to expect. It’s beautiful! Gerber in Bellevue has fixed several of our cars over the years and always done a great job. The team went the extra mile for us, and we appreciate them!

Likely to Recommend - 5.0/5.0 -

Absolutely do recommend

Repair Quality - 5.0/5.0 -

It’s beautiful! Can’t tell anything ever happened.

Customer Service - 5.0/5.0 -

Excellent communication

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding service and repair work. Jose kept me informed me every step of the way on my repair. The work was done efficiently and it turned out perfectly. My truck was washed and ready for me when I arrived to pick it up. I can’t say enough good things about Gerber and their team.

Likely to Recommend - 5.0/5.0 -

Unfortunately, the scale doesn't go higher than 10!!!

Repair Quality - 5.0/5.0 -

Outstanding in their craft and best customer service ever!!

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Workmanship appears to be good. Communication (phone and email) definitely needs improvement.

Customer Service - 2.5/5.0 -

Communication was lacking and inconsistent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work looks great and was done ahead of schedule.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Overall I am satisfied with the car repair service. The front desk staff very friendly. And my car looks good and clean when I pick it up.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. The team was very accommodating from the start. They walked me through all the details, each of the items in the initial estimate, and recommendations on how to move further in my conversations with insurance. Along the way, they kept me updated on the repairs. Lastly, they also offered to bring in the car to my house when I was at work and couldn't make it in time to pick up the car after the servicing was done. The car was also serviced very well and I was very happy with the repairs.

Customer Service - 5.0/5.0 -

The team kept me updated the entire team. The team was incredibly friendly. Lastly, I did not expect the car to be delivered to my home, which was a wonderful experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair is amazing. Can’t even tell I got rear ended.

Customer Service - 5.0/5.0 -

Drop off and coordinating pick up was easy. Great communication from the team on status of car and repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would make that an 11 or 12!

Repair Quality - 5.0/5.0 -

I had great service and like the results of their work. I would choose them again in a second! Thanks again for your great service!

Customer Service - 5.0/5.0 -

I was well treated by your folks and would feel very comfortable coming back.

My Experience - 5.0/5.0 -

This is the 2nd time I had to use this service. When the collision happened I knew where I was going to go.. everything handled professionally and completely. They contacted and handled the conversation between the party responsible and handled it all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really good people to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work looks good. Staff all very helpful. I’ve used there service twice and have been happy.

Customer Service - 5.0/5.0 -

Everyone very helpful.

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied with your service. You are friendly and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You are friendly and professional. I am very satisfied with your service

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

They refused to fix the dent in the hood caused by debris hurt it and now the paint doesn’t match so it stands out and looks bad. To me it’s unacceptable. Do not understand why I am stuck with this obvious unsightly error.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The hood wasn’t painted or repaired and now it totally stands out looks terrible because it’s obviously two different colors. Also it’s the first thing you see when you look at a car. So bad on you. There is much more flake / sparkles in the new paint so not a good match. Really dissatisfied. He was nice but did not do as asked as well as it doesn’t match. That’s huge!

Customer Service - 2.5/5.0 -

They were friendly but the result. Wasn’t satisfactory

My Experience - 5.0/5.0 -

The service at Gerber Bellevue was excellent from the moment I walked in the door to the pick up . My car was repaired perfectly in just a few days .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work , nice people

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the service!

Customer Service - 5.0/5.0 -

Friendliness and professional