Gerber Collision & Glass - Bellevue
Gerber Collision & Glass - Bellevue offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated how quickly they began working on the vehicle and how communicative they were during the process. Great job!
Customer Service - 5.0/5.0 -
The woman whom I spoke with on the phone was very professional and courteous.
My Experience - 0.0/5.0 -
On a number of occasions I was told my vehicle would be ready, only to find out it would not. I’d even booked a flight to be there on December 19 but told the day prior it was not going to be ready. And a few times the manager failed to call me back to update me, and both times it was when bad news was coming. For someone without their vehicle for 13 weeks, no follow up when it was promised was a big let down. I’ve worked with Gerber before in Spokane and those were positive experiences which is why I chose Gerber again.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
It would have been a 10 but the lack of communication from Gerber when there were delays were very frustrating.
Customer Service - 3.5/5.0 -
Lack of communication when there was a delay was frustrating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The staff was friendly and responsive when I visited or called. The ETA for completion was delayed multiple times. I’m unsure if this was because the shop was overbooked or parts were delayed.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would highly recommend this place. My Highlander was hit by another car at a very busy traffic light, and it was a stressful experience. Gerber Collision Repair was the repair shop recommended by my insurance, and I’m glad I went with them. While the parts took some time to arrive, the team was excellent throughout the process. Nick, especially, was extremely patient and took the time to answer all of my questions and keep me informed. The communication and professionalism really helped put me at ease. Thank you to the entire team for a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
You missed the scratches on the hood and tailgate. I did not ask for you to finish the job, instead we sold the car as is.
Customer Service - 3.5/5.0 -
Never got the promised tues & Thursday text updates. Only phone call i didn't initiate was the final "your car is done". The people were nice, however.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience!
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Could have asked about keeping the parts of the car to see. I didn't know i was to ask a head of time.
Likely to Recommend - 3.0/5.0 -
Poor communications, delay in work, not completing the job the first time further delaying the job for the customer.
Repair Quality - 3.5/5.0 -
Had to take car second time as there was major issue not addressed
Customer Service - 3.5/5.0 -
Problems getting replies
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A great job. My car now looks like nothing has ever happened. It took a little longer than expected but they explained and I understand what it takes to do the job. They also kept me updated on the progress which was nice. Thanks to all the crew!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took longer than expected but their work was great and all the staff were pleasant.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best shop around! Everyone was genuinely so nice!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Nick’s communication skills throughout were excellent. Before work began, he researched the cost of some “self-pay” extras and helped me determine which made the most sense. During the time the car was in the shop, Nick provided regular updates and answered my questions making me confident that the work was being performed well and on time.
Likely to Recommend - 5.0/5.0 -
I’ll be scheduling repairs on my other car soon!
Repair Quality - 5.0/5.0 -
Nick was very proactive in his communication throughout which have me confidence that the work was on track.
Customer Service - 5.0/5.0 -
See earlier comment