Gerber Collision & Glass - Charlotte/Independence

4.9 (1,196reviews)

98%

(980) 217-0192

6701 E Independence Blvd, Charlotte, NC 28212

98%

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6701 E Independence Blvd
Charlotte, NC 28212

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Charlotte/Independence

See Photos

6701 E Independence Blvd
Charlotte, NC 28212

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 6 years at this location.

Gerber Collision & Glass - Charlotte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,196)

Sort By:
Newest
Rating

985 Customers Rated

5 Stars

74.7% Complete

(893)
4 Stars

5.4% Complete

(64)
3 Stars

1% Complete

(12)
2 Stars

0.5% Complete

(6)
1 Star

0.1% Complete

(1)
< 1 Star

0.8% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as looking brand new and completed with exceptional attention to detail. The team earned high marks for professionalism, friendliness, and going above and beyond to ensure customer satisfaction. Communication stood out as a major strength, with customers appreciating regular text updates every Tuesday and Thursday, keeping them informed throughout the repair process. Timeliness was another highlight, as vehicles were often completed earlier than expected, which customers found greatly relieving. A few customers noted occasional delays due to parts availability or staffing, and one customer mentioned incomplete repairs, reflecting areas where customers felt improvements could be made. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... business Ive interacted with in a long time. They are friendly, welcoming, do a great job on repairs and actually do what they say they will do. They ..." Read more

"... great experience with this repair shop! They were quick, efficient, and kept the cost down as they knew I was paying out of pocket. Its hard to find honest ..." Read more

"... Gerber Collision. Staff was very professional and communicated beyond expectations. Most importantly my vehicle looks brand new! Highly recommend." Read more

"The team was great and walked me through everything they were going to do and gave very detailed explanations. Everyone was ..." Read more

"... very professional and cooperative. I felt that the bodywork was excellent. The updates were very accurate. Im totally satisfied with the outcome of the repairs. ..." Read more

"Job well done and complete before the estimated date."

"Gerber understands the principle of under promise and over deliver. My vehicle was ready early!"

"Done perfectly, affordably, and ahead of schedule."

"It was ready before time and I appreciate that. I have no complaints"

"Excellent communication, top notch workmanship, job was done much earlier than expected. Thank you!"

"A great experience from start to finish. Communication was excellent and clear. Professionalism was top tier. The outcome was perfect and quality. ..." Read more

"... professionalism and timeliness of the staff. I appreciate the regular communication and transparency. It was a great relief to feel like my car was in good hands." Read more

"Cx is top tier. Always communicating progress and never in the dark. The best!"

"Excellent job.. as good as new! Twice a week communication and if anything else called to update. Definitely recommended."

"... so professional. Your work is so professional and I love the way you guys communicate with the customers. I would recommend you guys to anyone and everyone ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... business Ive interacted with in a long time. They are friendly, welcoming, do a great job on repairs and actually do what they say they will do. They ..." Read more

"... great experience with this repair shop! They were quick, efficient, and kept the cost down as they knew I was paying out of pocket. Its hard to find honest ..." Read more

"... Gerber Collision. Staff was very professional and communicated beyond expectations. Most importantly my vehicle looks brand new! Highly recommend." Read more

"The team was great and walked me through everything they were going to do and gave very detailed explanations. Everyone was ..." Read more

"... very professional and cooperative. I felt that the bodywork was excellent. The updates were very accurate. Im totally satisfied with the outcome of the repairs. ..." Read more

"Job well done and complete before the estimated date."

"Gerber understands the principle of under promise and over deliver. My vehicle was ready early!"

"Done perfectly, affordably, and ahead of schedule."

"It was ready before time and I appreciate that. I have no complaints"

"Excellent communication, top notch workmanship, job was done much earlier than expected. Thank you!"

"A great experience from start to finish. Communication was excellent and clear. Professionalism was top tier. The outcome was perfect and quality. ..." Read more

"... professionalism and timeliness of the staff. I appreciate the regular communication and transparency. It was a great relief to feel like my car was in good hands." Read more

"Cx is top tier. Always communicating progress and never in the dark. The best!"

"Excellent job.. as good as new! Twice a week communication and if anything else called to update. Definitely recommended."

"... so professional. Your work is so professional and I love the way you guys communicate with the customers. I would recommend you guys to anyone and everyone ..." Read more

Shuannisha (Honda owner) reviewed 9/1/26

Robert (Volvo owner) reviewed 8/31/26

The body work looks great, we are so pleased. The meticulous cleaning of the car’s interior was an added plus, it looks so clean and nice! We appreciate your hard work, and will definitely refer you to others!

The car was repaired perfectly and the car was amazingly clean. I’ve used Gerber once before and will use it again if I need to.

They kept me informed twice a week.

Timothy (Hyundai owner) reviewed 8/31/26

Bertha (Toyota owner) reviewed 8/31/26

Yes the service was great They had my car finish in a timely manner. MY car was looking great I would go again and tell people about it

We were very satisfied with our car

Very satisfied

Mathew (Ford owner) reviewed 8/31/26

This is our third experience with them. All three have been great. This one was challenging because kind of damage. The team communicated really well before, during and after. Brandy and Greg are fantastic and felt genuinely interested in keeping me updated and educated on the process.

Already have my wife going back there today.

The team is fantastic and work is great.

Everyone is wonderful. Brandy goes above and beyond.

Warren (Lexus owner) reviewed 8/28/26

Melanie (Nissan owner) reviewed 8/27/26

Leonardo (Hyundai owner) reviewed 8/27/26

Thank you for being so professional.

Rutwik (Toyota owner) reviewed 8/27/26

Willow (Kia owner) reviewed 8/24/26

I am very pleased with the service and communication of Gerber Collision and Glass. I highly recommend if you are in the unfortunate position of needing car repairs!

Shannon (Mazda owner) reviewed 8/24/26

Great experience from start to finish! I will recommend them to anyone in the future!

Great experience with a very friendly and knowledgeable team!

Donna (Lexus owner) reviewed 8/22/26

The way that Brandy communicated with updates of the progress. Greg the manager very easy to approach and accommodated any questions we had

Justin (Jeep owner) reviewed 8/22/26

Shout out to the Gerber team that got my Jeep restored back to factory condition and worked through some parts delays to make sure the job was done right. Huge thanks to Greg, Brandy, Keith, and the rest of the team for the quality work and great service.

Melanie (Mazda owner) reviewed 8/22/26

Very happy with the service and the communication all the way through.

Excellent customer service. A pleasure to deal with.

Sandra (Honda owner) reviewed 8/21/26

Brandy (and everyone there obviously) was incredibly patient understanding and helpful!!

Larry (Toyota owner) reviewed 8/21/26

Brandy kept us up to date so we knew what to expect. Good work in the car. Great work on making me as a customer feel valued.

The work was great and everyone we spoke with showed genuine commitment to doing everything right. Brandy is your secret weapon to customer satisfaction. We’re happy to recommend you to our friends.

What I said in the first question.

Victoria (Kia owner) reviewed 8/21/26

Great experience! Everyone was friendly and professional. Work was done quickly and looks great!

Mckeena (Nissan owner) reviewed 8/20/26

I love my car it’s shiner than ever compared to the damage. Thank you so much!!

Super sweet lady, Randy was so much help, I couldn’t ask for more!

Andrea (Hyundai owner) reviewed 8/20/26

We received timely communication from Brandy, keeping us updated through the repair process. The vehicle delivered like a brand new vehicle again. The entire process was seamless, great job Gerber! Thanks again to Greg, Brandy and the team.

Fantastic service!

Brandy was excellent! Great communication from the time vehicle was brought in until repairs were completed.

Marvita (Mazda owner) reviewed 8/20/26

I would recommend anyone that needs the car repaired to come to your facility. You guys are awesome.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Gerber Collision & Glass - Charlotte/Independence

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Charlotte/Independence

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,196)

985 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -