Gerber Collision & Glass - Charlotte/Independence

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would recommend anyone that needs the car repaired to come to your facility. You guys are awesome.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was nervous about trusting my Mercedes to anyone but the dealership. Gerber had such good reviews that I decided to take the insurance companies recommendation. I was very impressed with their communication, professionalism, length of time for repair and the finished product. Would definitely come here again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I spoke with my mother (Joan) and she was thrilled with not only the work done on her vehicle but also how kind and respectful the staff was. Thank you so much for a job well done!

Likely to Recommend - 5.0/5.0 -

I would recommend

Repair Quality - 5.0/5.0 -

Amazing repair work

Customer Service - 5.0/5.0 -

We were kept informed and work finished much sooner than expected

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very grateful for the staff at Gerber Collision! Not only did they do an excellent job with the repair, it was also completed in a timely manner with wonderful customer, service, and communication. I would highly recommend 10 out of 10 for anyone who has experienced a collision or needs a repair! Thank you for taking care of me!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

So far, I don't see anything wrong with experience with my car. So I will give them a 10 on a 1 to 10 basic all around. Great service

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair and excellent customer service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great job with my car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was repaired professionally and in a timely manner. I appreciated the text updates.

Customer Service - 5.0/5.0 -

Brandi the woman who assisted me on my initial and pickup visit was friendly and professional. She was well versed in dealing with insurance claims and made that part easy.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Again, they were respectful, and informative 👍🏽!

Repair Quality - 5.0/5.0 -

Very satisfied! The car drives very smoothly!

Customer Service - 5.0/5.0 -

The workers were very respectful, kind and polite!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the third time I’ve had to take my car to Gerber for some repair work. I’ve been very pleased with their work every time and their commitment to my satisfaction as a customer. They kept me apprised of the process along the way and we’re very helpful. Would definitely go to them again.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Brandy was great to work with on the repair of my BMW X1. I am very pleased with the work the shop did to repair my vehicle. The car was cleaned to perfection and looks amazing!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was fast and I greatly appreciate it. Great customer service with Brandi . Continued Success to you and your team.

Likely to Recommend - 5.0/5.0 -

Yes indeed

Repair Quality - 5.0/5.0 -

They were fast and professional. I will use them again if need be..

Customer Service - 5.0/5.0 -

Brandy needs a raise . ASAP

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0