Gerber Collision & Glass - Concord

4.9 (3,157reviews)
99%
6013 Victory Lane,  Concord,  NC  28027
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In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Concord offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Infiniti
Nissan
Call
Email

Reviews (3,157)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. The staff was widely described as friendly, professional, and helpful, making stressful situations much easier to navigate. Many customers highlighted repairs being completed on time or even ahead of schedule. Complimentary interior and exterior cleaning was a pleasant surprise for several customers. A few customers noted minor concerns such as paint imperfections, delayed updates toward the end of repairs, and occasional issues like dashboard warning lights or small defects upon pickup. These improvement points reflect direct customer feedback and represent isolated experiences within an overwhelmingly positive overall sentiment.
AI-Generated from reviews written in the last 12 months
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"... the entire process stress-free. Most importantly, the quality of the repair was outstanding—my car looks as if it was never damaged. I am extremely satisfied with the work and would ..." Read more
"Gerber in Concord did an amazing job with repairs and with communicating! The last time I had to get my car repaired for collision ..." Read more
"... collision & glass center provided excellent service and restored my car to like new condition.The collision center was professional, efficient, and delivered high quality repairs. They completed ..." Read more
"Gerber did a fantastic job making my vehicle look great again. They had to replace a torn seat and it cracked dashboard. ..." Read more
"... is very hard to find businesses these days that do high quality work and treat their customers with attention and respect. Gerber is a dying breed, and I will not go anywhere ..." Read more
"The vehicle was about 2-3 days early much to my surprise and appreciation! They even gave me a heads up well in advance so I ..." Read more
"... pleasantly surprised with the speed they worked and I did receive my truck back earlier than quoted." Read more
"... vehicle in their care. I appreciated the way they kept me updated throughout the repair process and finished the work in a timely manner. My car looks great after the repair, and the quality ..." Read more
"... estimates. The staff was super nice as always and my repairs were done within 30 minutes!" Read more
"... calls were made with updates on the price increases. I originally thought Id have the car back by Wednesday and it wasnt ready until Friday and I had to call them for an update." Read more
"... finish. The staff was friendly, professional, and kept me informed of the repair progress every day, which I greatly appreciated. Communication was excellent, and they made the entire ..." Read more
"Great experience! The communication along the way was incredible! Always let me know where the vehicle was in the process of the repair. Highly recommend Gerber ..." Read more
"I was very pleased with Gerbers communication throughout the process, and their persistence in getting everything on the ..." Read more
"I thought the experience was good overall. The communication tailed off as time went on in the week and no calls were made with updates on the price increases. I originally ..." Read more
"Great communication and transparency. Appreciated the car also being cleaned."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly staff. My car looks great and my car was so clean! I’ll recommend Gerber Collision to everyone! Thank you for everything!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber provided exceptional service in both quality and timeframe.

Customer Service

Professional and accommodating

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for all you do.

My Experience

Great people to deal with,they kept me advised of the progress and their work was very professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied with the work that was done on my car. The service was wonderful the people there were wonderful. Everything was done on time. Thank you again for such great service

Likely to Recommend

Repair Quality

I receive very good professional service very happy with the work that was done on my car. Thank you so much for your service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks brand new. I noticed however a day after I got my car some mist got in the inside of my right head light(the one y’all fixed). My speculation was that it wasn’t patched up all the way but it could be from the heavy rain that day. I sent you guys an email about that. Besides that the car runs fine and looks like a I never hit a deer to begin with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very kind, courteous, and helpful.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a great experience they gave a fair price and it done exactly the day they said it would be!!!

Likely to Recommend

I would recommend them to anyone

Repair Quality

Customer Service

Great work the office people are a wonderful to work with!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job team.

My Experience

Great job, excellent work done and quickly too, even vacuumed my rugs

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing I will recommend you and your team always! The communication and support was frequent and informative!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super group of people to. Work with. Loved their system for keeping customers I informed.

Likely to Recommend

Repair Quality

Excellent in all aspects. Great at keeping us informed and the staff could not have been nicer.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The paint match was spot on!

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