Gerber Collision & Glass - Crystal Lake
Gerber Collision & Glass - Crystal Lake offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
paint is not right. I will probably take it back this week
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Scott was my Gerber CS rep. I had to inform and remind him on several ocassions that USAA had waived my deductible and that the FULL COST of the repair would be sent to them via USAA. After 2 phone calls on my part to USAA, both of which resulted in USAA calling Gerber and telling them that I was not responsible for any payments did Gerber finally stop insisting that I pay the deductible. I understand that sometimes customers forget they have to pay a deductible and are shocked when they are presented with a bill, but it was a little annoying that Scott, nor the front desk lady handling, what appeared to be WAY too much work for 1 person to handle, would not take my word for it until after the 2nd call from USAA.
My Experience - 5.0/5.0 -
very nice, helpful staff, appreciated text updates.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Kerp up the great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I think there were things done to the car that they should have taken more time to make sure it was done better. I have some issues with place that were probably not supposed to be touch and I'm not sure why they were!
Customer Service - 4.0/5.0 -
Was told it would be ready on May 2nd and they didn't call me until may 3rd at 11:30 and the shop was to close at 12:00 I didn't get out I work until noon so it was tough to get someone to stay to get my car.