Gerber Collision & Glass - Cypress/Highway 290

My Experience - 5.0/5.0 -

Had me in and out with all my questions answered and nice new car. 🫡

My Experience - 0.0/5.0 -

Very disappointing experience and extremely unprofessional. Multiple issues were still not fixed when I picked up my car. Even something as simple as the door lock was not fixed properly. I had to check everything again and again myself. Very poor quality control and a complete waste of my time. I would never come back to this place and strongly recommend others stay away.

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

There was a lack of communication that made the process frustrating. I was told I would receive updates twice a week and the show did not send updates. I understand parts get delayed, I was just never told about delays. Frustrating

My Experience - 5.0/5.0 -

My car looks great! The team did a quick job. They did the work in a day and even washed my vehicle. Warranty covered the work but they made the process extremely easy

My Experience - 0.0/5.0 -

Received repaired Subaru two months after it was delivered to Gerber Collision and after several delivery dates were given. Stressful to say the least.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Bumper was not aligned well… a new bumper has been ordered to remedy the problem witch I appreciate… but an inspection by the shop once the repair was done should have found the issue before the vehicle was reported as finished. Thorough quality check should have been done to help ensure the repair was completed correctly. This would have saved time for the shop and ensured our satisfaction. Suggestions would be to inspect before release .. if it the work wasn’t up to you standards if it was your own vehicle… you know it won’t be up to a customer expectation. I do appreciate the shop taking the initiative to reorder and replace the bumper anyway. But it should have been caught before I even inspected the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

When I picked up the car is started making a rattling spund from the front left. Also the pil was completely empty and I didnt realize it till Sunday evening when I picked the car up Friday. Hoping there is no engine damage.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The work was spot on but not the service. I was told it would be done and given a date approximately, then told the painter had medical problems. I can understand that and no one wants that , if I do not show up work doesn’t stop someone else steps in. They told me they couldn’t find another painter how can a company as large as Gerber in Houston not accommodate a customer because someone was sick. Just my opinion but they were good people I was dealing with just don’t understand.

My Experience - 5.0/5.0 -

Jason went extra mile.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

No problems with the shop other than receiving the wrong part initially. Other than that everything was great.

Returned Clean

My Experience - 5.0/5.0 -

Very friendly, courteous and professional. Coordination with insurance company snd rental car agency made the whole experience easy; which is very much appreciated following a car accident. Thank you!

My Experience - 5.0/5.0 -

Easy to work with and quick. Job well done per initial review, and car was clean upon return.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Repair looks great, everyone was friendly to work with, car was clean upon return. It would be great to to have an option to get a ride to/from the shop for drop off and pick up, but no complaints or issues as everything was as offered.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team were friendly on top of things gave good updates and did a great job on the repairs.

My Experience - 5.0/5.0 -

Keely was exceptional. Helpful and professional. Julian was honest and also knew what he was doing. The repair work looks great. Thank you Gerber. Karen Hajduk, Cypress. Texas

Likely to Recommend - 5.0/5.0 -

They are good people to do business with

Repair Quality - 5.0/5.0 -

The employee I came in touch with was all very professional and a kind.They all new their responsible.Their workplace was very clean and all the employees helpful..I would highly recommend Gerber to my contacts. Danny Cranford sr

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m completely satisfied with the work Gerber collision did on my Mercedes-Benz. Great customer service and my car was completed when expected. I will recommend Gerber to anyone. Gerber is my go to car repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber collision quality was excellent

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

What was supposed to take a week ended up taking more than two weeks Was promised ready by 6-19-26 Then was promised by 6-26-26 I called before going up there but it wasn’t ready and no one had informed me of it Finally got car back on 6-30-26