Gerber Collision & Glass - Cypress/Highway 290

Likely to Recommend - 5.0/5.0 -

The ease in getting it in for repairs, the people I spoke to during the process, and the ease in picking it up were very excellent.

Repair Quality - 5.0/5.0 -

I’m rating this on the appearance of the vehicle, as I haven’t driven it very much since I picked it up late Friday afternoon.

Customer Service - 4.0/5.0 -

Every time I called to check on the progress of my repairs I was apprised of what remaining repairs were needed to be completed. My only complaint was that when they gave me this information it seemed I would be getting my car that day or the next. That didn’t happen.

Likely to Recommend - 5.0/5.0 -

Best of the Best

Repair Quality - 5.0/5.0 -

My car turned out prettier than before ! These are the sweetest people. They have fabulous coffee and don’t mind if you cat nap while you wait for your ride :)

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Something has to change to make it better. Management has got to improve.

Repair Quality - 1.5/5.0 -

It took too long for repairs. The car was not cleaned inside.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

Didn’t put my license plate on. Otherwise great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The remote start feature is not working. A (old) paint scratch on the right rear quarter panel was not fixed while it was in the paint shop. Someone should have at least ask me if I wanted the trim scratch fixed while they had it off the truck and they could have painted it with the quarter panel. I would have been glad to pay for the trim repair/and paint. But no one asked and with the new quarter panel paint job looking so good,the old scratch stands out even more.

Likely to Recommend - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Julian is the best! It worked hard to make sure our Malibu was done correctly! Thank you Julian!

Likely to Recommend - 2.0/5.0 -

I will not recommend this location had better work done at a different Gerber location

Repair Quality - 2.5/5.0 -

On the front of the car was not a new part but it should have been bonded and sand smooth before it was painted so defects would not be present after it was painted

Customer Service - 2.5/5.0 -

When I brought the car in, they were not ready even though I had an appointment the personnel that received the car and told me I was ready to go and I’m and I asked him what I don’t have to sign anything and he’s like what oh yeah yeah you have to sign. The paperwork. Paperwork is not ready for me to sign.

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and above all very fast.. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast service and excellent Work

Customer Service - 5.0/5.0 -

Very kind

Returned Clean

My Experience - 5.0/5.0 -

I was very pleased with the repairs, the communication throughout the process as well as the customer service however I noticed that my driver panel buttons were broken and I couldn't let my windows ( front ) from the control. It wasn't broken when I brought my vehicle in ....... My advice is either repair what was broken or fix it. It's disappointing and unprofessional when people know what they did and didn't inform the customer. In the future please 🙏🏼 take care of customers vehicles as if it were your own. But other than that employees were nice and courteous. Thank You for the repairs and the experience.

My Experience - 5.0/5.0 -

Everyone was very pleasant and professional. I would recommend Gerber Collision & Glass to anyone looking to have their autos repaired. I had a great experience and I'm very pleased with the repairs made.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied with your service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

My hood paint is now screwed up like when you painted left front fender got something on the left top of hood

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Had a good experience and was happy with the outcome!

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

Still showing cracks in front and back bumper. When back door is open you see screws. A little disappointed.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

Gaps still showing in front and back bumpers

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Shop decided to fix all body work first, before even looking at mechanical repairs. Even after I stated repeatedly that the car isn’t drivable, they ignored my claim and said it just needed an alignment. As I told them, it turned out to be true, car needed a steering column and a control arm. Wasted 8 weeks trying to fix it. And car still doesn’t feel right

Customer Service - 3.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend you guys to everyone who need their car repair in a timely manner.

Repair Quality - 5.0/5.0 -

I like that they kept me updated on the stages of my vehicle.

Customer Service - 5.0/5.0 -

Great customer service from beginning to end.

Returned Clean