Gerber Collision & Glass - Cypress/Highway 290

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and above all very fast.. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast service and excellent Work

Customer Service - 5.0/5.0 -

Very kind

Returned Clean

My Experience - 5.0/5.0 -

I was very pleased with the repairs, the communication throughout the process as well as the customer service however I noticed that my driver panel buttons were broken and I couldn't let my windows ( front ) from the control. It wasn't broken when I brought my vehicle in ....... My advice is either repair what was broken or fix it. It's disappointing and unprofessional when people know what they did and didn't inform the customer. In the future please 🙏🏼 take care of customers vehicles as if it were your own. But other than that employees were nice and courteous. Thank You for the repairs and the experience.

My Experience - 5.0/5.0 -

Everyone was very pleasant and professional. I would recommend Gerber Collision & Glass to anyone looking to have their autos repaired. I had a great experience and I'm very pleased with the repairs made.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied with your service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

My hood paint is now screwed up like when you painted left front fender got something on the left top of hood

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Had a good experience and was happy with the outcome!

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

Still showing cracks in front and back bumper. When back door is open you see screws. A little disappointed.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

Gaps still showing in front and back bumpers

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Shop decided to fix all body work first, before even looking at mechanical repairs. Even after I stated repeatedly that the car isn’t drivable, they ignored my claim and said it just needed an alignment. As I told them, it turned out to be true, car needed a steering column and a control arm. Wasted 8 weeks trying to fix it. And car still doesn’t feel right

Customer Service - 3.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend you guys to everyone who need their car repair in a timely manner.

Repair Quality - 5.0/5.0 -

I like that they kept me updated on the stages of my vehicle.

Customer Service - 5.0/5.0 -

Great customer service from beginning to end.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Very disappointing experience and extremely unprofessional. Multiple issues were still not fixed when I picked up my car. Even something as simple as the door lock was not fixed properly. I had to check everything again and again myself. Very poor quality control and a complete waste of my time. I would never come back to this place and strongly recommend others stay away.

Likely to Recommend - 0.5/5.0 -

will never recommend to anyone

Repair Quality - 0.5/5.0 -

very terrible, even some easy function is not fixed, not professional at all

Customer Service - 0.5/5.0 -

very rude attitude, terrible experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

thank you for the diligence and attention to detail.

My Experience - 5.0/5.0 -

Had me in and out with all my questions answered and nice new car. 🫡

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

There was a lack of communication that made the process frustrating. I was told I would receive updates twice a week and the show did not send updates. I understand parts get delayed, I was just never told about delays. Frustrating

My Experience - 5.0/5.0 -

My car looks great! The team did a quick job. They did the work in a day and even washed my vehicle. Warranty covered the work but they made the process extremely easy

My Experience - 0.0/5.0 -

Received repaired Subaru two months after it was delivered to Gerber Collision and after several delivery dates were given. Stressful to say the least.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean