Gerber Collision & Glass - Douglasville
In operation 81 years, 13 years at this location.
Gerber Collision & Glass - Douglasville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
. -Every Things Were Very Nice. Rev.Thrower
My Experience - 0.0/5.0 -
I wasn’t satisfied with the communication or repair time. While the GM stepped in towards the end to improve the communication, my vehicle was there for longer than required and has still been returned incomplete. It is missing exterior molding and both passenger door handles were not properly installed. Because of the time it has taken, I am now forced to accept a vehicle with aesthetic issues it did not go in with, have to wait on the missing part with no ETA, and ran out of use of the rental. All at no fault of mine as the customer. To say I’m disappointed is an understatement.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Quality - after 3 months, my truck is still missing parts with no communication to update me on estimated time to receive. I have already taken my truck back twice & will have to take it back a 3rd time. Door handles were misaligned and not completely attached with gaps between the handle and door, exterior molding is missing, and there are burn marks from a buffer going down my entire passenger side where the truck was painted.
Customer Service - 1.0/5.0 -
Terrible communication. There were many delays and I had to always reach out. Most of the time I was told no one would be available for the work day and to expect a call back the next business day. To which a majority of the time I had to follow up again. A lot of the rescheduled dates, I had to call the day of before heading there to be told that my truck wasn’t ready. I repeatedly asked that someone would let me know prior to or at the very least the morning of the day I was supposed to pick up my vehicle because I was taking off early from work to go there.
Returned Clean
My Experience - 5.0/5.0 -
Very good customer service. They kept me informed of every step of my repairs. The repairs were very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great energy from staff. They make sure their customers are fully satisfied and I appreciate that. I’m all about great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very helpful, friendly
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car was ready a day before of the day they had set up to be done, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will go to Dallas or Austell
Repair Quality - 5.0/5.0 -
You only get a 10 because of Jimmy from Austell location coming to fix all the problems we had with Brandon. His leadership of this business was one of the worst experiences of my life. He has no idea what he is doing, no proper visual checks performed before having the customer come to pick up their vehicle. Three different times we went back with tires actually rubbing the bumper, parts not attached, it was quite pathetic. Like I said, its a very good thing that Jimmy got involved, or this would have ended up on Brian Kaner's desk.
Customer Service - 5.0/5.0 -
see previous comments on how good Jimmy was, and how horribly bad Brandon was.
Returned Clean
My Experience - 5.0/5.0 -
Great service in a timely (early) manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle feels like new. Thanks Gerber.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always a smooth process from the renter car to repairs! Communication was always on point too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was a wonderful experience. Pretty fast repair, made my car look new again! Everything we very well done! Would come back again!! Highly recommend! Thank you!!!
Customer Service - 5.0/5.0 -
Friendly staff, very helpful. The carwise app gave me a different completion date, luckily I called first. Everyone was completely friendly and helpful!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My vehicle is not repaired. I’m still waiting for running boards, the tailgate doesn’t close properly, body parts are missing, bed parts were not put back on but rather were tossed into the bed of my truck, the bumper is off by at least an inch, and we are concerned with structural damage and the local office is now non responsive. I need assistance in getting the repairs completed to pre accident condition.
My Experience - 0.0/5.0 -
Time to repair and 4 false pick-up dates. Very frustrating!
Likely to Recommend - 1.0/5.0 -
Poor, service . request partial refund to poor service
Repair Quality - 1.5/5.0 -
I have three major complaints. First is the time frame in order to get my vehicle repaired. This was not a major collision it was basically a quick repair job. I understand there was problems with paint drilling. Second was the lack of communication on the timing of repair. Third, when there was communication it was unreliable. I was scheduled and rescheduled for pick up of my car 4 different time. And every time i would have to change my schedule only to be rescheduled. I had to extend my rental car, and they asked for how long. I told them extend as long as you can because I have NO idea when the car will be done. Go thing I did that because the car was extended again from time they told me it would be done. I had my truck also repaired with no problem. The truck went in a week after and left twos weeks before the car came out. With more damage on the truck than the car. I request a partial refund for poor service and inconvenience I had to endure with the repair.
Customer Service - 1.0/5.0 -
Lack of accurate communication which led to me wasting my time on many occasions to pick up my car