Gerber Collision & Glass - Douglasville

My Experience - 0.0/5.0 -

Time to repair and 4 false pick-up dates. Very frustrating!

Likely to Recommend - 1.0/5.0 -

Poor, service . request partial refund to poor service

Repair Quality - 1.5/5.0 -

I have three major complaints. First is the time frame in order to get my vehicle repaired. This was not a major collision it was basically a quick repair job. I understand there was problems with paint drilling. Second was the lack of communication on the timing of repair. Third, when there was communication it was unreliable. I was scheduled and rescheduled for pick up of my car 4 different time. And every time i would have to change my schedule only to be rescheduled. I had to extend my rental car, and they asked for how long. I told them extend as long as you can because I have NO idea when the car will be done. Go thing I did that because the car was extended again from time they told me it would be done. I had my truck also repaired with no problem. The truck went in a week after and left twos weeks before the car came out. With more damage on the truck than the car. I request a partial refund for poor service and inconvenience I had to endure with the repair.

Customer Service - 1.0/5.0 -

Lack of accurate communication which led to me wasting my time on many occasions to pick up my car

My Experience - 5.0/5.0 -

My interaction with Gerber was exceptional!! From the initial contact with Maya, to the intake of my vehicle with Raven, coordination with enterprise car rental, the consistent communication (vehicle status), and retrieval of my vehicle with Bobby. The team provided excellent customer service!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Precise and efficient!!

Customer Service - 5.0/5.0 -

Informative and precise

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was in maintenance for 50 years. Sometime things don’t go away, but if the issue is rectified or should be good.

Repair Quality - 5.0/5.0 -

In spite of a few minor problems, satisfied with the way management handled my complaint I have been a repeated customer of Gerber. I have no problem coming back there. If I have to I would recommend Gerber to future friends and neighbors. Thank you.

Customer Service - 2.5/5.0 -

I think some training is needed with some of the staff.

Returned Clean

My Experience - 5.0/5.0 -

Professional, job done in reasonable time and price

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate your attention to paint color. The truck looks great. Thank you.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Stuff I needed fix wasn’t

Likely to Recommend - 5.0/5.0 -

Overall, I had a very good experience with Gerber.

Repair Quality - 5.0/5.0 -

So far, so good. I’ve only had the car back two or three days, but the job looks very professional.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was always informed of any delays and when they expected it to be done. They were very helpful.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I am happy with my repair. I was not happy that my original estimator misquoted the estimate, and I had to bring a copy of my estimate because the system showed “zeros”. However I was glad the new estimator provided a discount. I wish whomever was in my car had not adjusted the display settings (and owners manual was removed from glove compartment and placed on the floor). It was difficult to figure out how to set it back to the original settings. And radios should not be turned on if turned off by the owner (and stations changed) by those working on a car. As far as the repair is concerned, it looks just like new.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer service was really good, paint job was great however, I had to come back to get the back bumper touched up. The back buttons were painted over connecting to the bumper when they shouldn't have. I had a deep scratch on my passenger side mirror paint from the accident. And I gave them the body shop that did the custom paint job that had the paint codes but they didn't repaint it. They tried to buff out the scratches and they were too deep so I had to drop my car off again and return back. Then when I came back the second time, It was missing the seal that goes around the side mirror connecting to the door. I had to wait with my family for them to install it. If not for all that I would give 9 star rating.

Customer Service - 4.0/5.0 -

Customer service was really good, paint job was great however, I had to come back to get the back bumper touched up. The back buttons were painted over connecting to the bumper when they shouldn't have. I had a deep scratch on my passenger side mirror paint from the accident. And I gave them the body shop that did the custom paint job that had the paint codes but they didn't repaint it. They tried to buff out the scratches and they were too deep so I had to drop my car off again and return back. Then when I came back the second time, It was missing the seal that goes around the side mirror connecting to the door. I had to wait with my family for them to install it. If not for all that I would give 9 star rating.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They got it done quick

Customer Service - 5.0/5.0

Returned Clean