Gerber Collision & Glass - East Syracuse
In operation 85 years.
Gerber Collision & Glass - East Syracuse offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication about progress of repairs Excellent customer service
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a very positive experience with Gerber Collision & Glass. The team was professional, communicative, and kept me informed throughout the repair process. They demonstrated attention to detail and made the entire experience smooth and stress-free. I truly appreciate the customer service and the quality of work provided. Please pass along my thanks to the entire team for a job well done.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was pleasant, knowledgable, and professional. My car repairs were completed by the date they gave me and I am very happy with the results. Thank you Ann, Bryan , and everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Truck looks good thank you job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’ put my faith in my insurance company to guide me in my repair decisions and now I’m a believer in gerber your staff was friendly professional and kind
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your staff was incredible and professional at the same time I’m a loyal customer that will always point you ou as the best option
Customer Service - 5.0/5.0 -
They were great
My Experience - 5.0/5.0 -
Customer service was polite, informative and thorough when we dropped our car off for repair. We were offered rental car service and we turned it down. We felt we should go direct to make sure we got a vehicle that would work for both of us. The impressive part was receiving texts throughout the repair and progress reports. Picking the car up was great too. Service went through all paperwork, explained what my responsibility was to the insurance company, then reviewed what was done to my car and warranty provided by Gerber. Job well done!! Thank you! I will recommend Gerber to my friends and family
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Anne at the front desk made the entire process so seamless and un-confusing for me. She helped tremendously with communicating with Enterprise on my behalf as well, giving me less things to worry about. Brian assessed the damage on my vehicle and was gracious and able to work my car into their schedule since it was a smaller repair. I thank him so much for being efficient and for the great customer service as opposed to being like some places who are inflexible and simply work on the cars in the exact order they come in. Anne and Brian are super professional and personable and this whole experience was worth the drive from Fort Drum to East Syracuse. Thank you both and your team for the superior, expeditious service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
I do understand and have compassion for how slammed this winter has been, I would have just appreciated more communication and to not be led on every time I called being told my car was being serviced when it in fact hadn’t even been touched. I also understand the time it takes for parts to come in, but 2 months seemed a bit too long.
Customer Service - 1.5/5.0 -
I do understand and have compassion for how slammed this winter has been, I would have just appreciated more communication and to not be led on every time I called being told my car was being serviced when it in fact hadn’t even been touched. I also understand the time it takes for parts to come in, but 2 months seemed a bit too long.
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Staff were great. Quality work. Very nice detailing on the inside, pleasant surprise. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Great people