Gerber Collision & Glass - Fairfield

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job & my vehicle was so clean when I got it back! Inside & out!

Customer Service - 5.0/5.0 -

You guys were great! Took care of communication w rental car company…

My Experience - 5.0/5.0 -

Riley Combs was supper helpful. I didn’t catch her name but the lady at the desk was great too! Love the work.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Six weeks to Repair offender bender

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

I love how they take care of there customers and make us feel at home keep doing what yeah are don’t change anything and thank you all again for all that you do for me I really appreciate you all

Likely to Recommend - 5.0/5.0 -

I know where to go in the future! (If needed)

Repair Quality - 5.0/5.0 -

Great work!

Customer Service - 5.0/5.0 -

Outstanding repair work and quick!

My Experience - 5.0/5.0 -

Looks like new. Professional. Kept me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Continued to leave me messages regarding my car

Repair Quality - 5.0/5.0 -

I appreciate the way you kept us updated on everything that was processed during the repairs on both my cars. Sincere Thanks Patty Caldwell

Customer Service - 5.0/5.0 -

SUPER 👍

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

Lack of communication and problems with repairs are keeping this number low

Repair Quality - 2.0/5.0 -

Been trying to get in contact with the shop for a couple days now, left texts and voice messages. After repairs were complete I now have no air conditioning, my ambient temp is reading well below zero in 80 degree heat

Customer Service - 1.5/5.0 -

No one returns calls or texts

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Truck looks great, can’t even tell it had that much damage done to it

Customer Service - 5.0/5.0 -

Front desk lady was always excellent to deal with and all of the workers

My Experience - 5.0/5.0 -

Amazing Job! and love how communicative they are with updates on your vehicle!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was smooth my advisor was great and kept me informed through the whole process only thing I would say was a minor inconvenience was the discarded sand paper was left in my car and left residue, rhya woudlnt stop me from returning for future repairs or refereeing Gerber to friends and family

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I'm very happy with the repairs. My car looks brand new.

Repair Quality - 5.0/5.0 -

My estimate was lower than expected. I was given two options for repairs with a clear explanation about my best option. My car was finished within the time I was told. My car looks fantastic!

Customer Service - 5.0/5.0 -

It was very easy to set up my estimate and repair appointments. My appointments were on time and completed efficiently. Communication during repairs was excellent. The people I worked with were friendly and professional. I felt valued as a customer.

Returned Clean

My Experience - 5.0/5.0 -

Everything looks good! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Not pleased with how long it took to receive parts needed! But that was not their fault! Therefore it cost me extra for longer car rental.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0