Gerber Collision & Glass - Fairfield

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality of repair did have minor issues but the team is taking great care to fix this. I appreciate their professionalism and effort to satisfy the customer completely. Thank you for the high quality of service.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I would recommend them for body work

Repair Quality - 3.5/5.0 -

The body work was great. However there was rewiring done and when I got my car back I couldn’t open or lock my car without my keys in my hand

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

We have used you guys on several occasions and have been pleased with the craftsmanship and service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good workmanship

Customer Service - 5.0/5.0 -

I have been going here for all my collision work. Will never go anywhere else.

My Experience - 5.0/5.0 -

Gerber did a nice job on my gmc yukon

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did a great job on my 2024 Yukon thank you

Customer Service - 5.0/5.0 -

Gerber did a amazing job, I would definitely recommend gerber to handle your collision needs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Quality work. My only complain is if you don’t get connected on the phone to the very helpful perdon in the Fairfield office, you get sent to a corporate answering service, which in my opinion, is useless.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was satisfied overall just one thing that didn't get address that I really needed looked at. But I did call and speak to someone that told me to bring it back so that's reassuring that it will get taken care of.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I’ve been a customer of Gerber in Fairfield approx 8 years. Up to this experience completely satisfied. My dissatisfaction started at the front desk intake. This customer service rep, Kara, had no customer service skills. She wouldn’t even look away from her computer and did not smile. When I got the text and came to get my car, I was surprised that the rear bumper had not been replaced. A bumper cover was put on. I had never heard of a bumper cover and had questions. There was no on there to explain to me before I took the car. She did call Kyle, who was away, and relayed to me that insurance didn’t approve the replacement. Ok, I still was surprised and had questions. I asked if Kyle would be in tomorrow. Her response, I don’t know. I asked for a call… didn’t get it. I had eye surgery yesterday and called her prior. I again asked if Kyle was available…her answer no. I asked if he would be in today, her response “I don’t know”. I wanted to talk to someone to answer my questions. She said there wasn’t anyone there and I would need to wait “. I went in today anyway. Asked for Kyle…not there. Again I asked if there was someone there that could answer my questions on a bumper cover. She said no. I asked “ so you’re telling me there’s not one person here who can answer my questions?” She said that’s right, I can’t pull people off the floor. At that time a nice older man came out of an office toward us. I asked him if he could answer my questions. He said he would do his best. That’s all I was looking for! Why didn’t she go out of her way to ask someone else to help me? My car is a valued asset and I deserve help from someone who genuinely cares I’ve been in the service business all my life and there’s no way anyone would treat my valuable customers with so little regard or respect. This young lady needs training on how to treat and retain customers. Like I said, if this had been my very first experience with Gerber years ago, I would’ve turned around and not come back.

Likely to Recommend - 2.5/5.0 -

If not for the lack of service and effort on the person responsible for communication, I would have rated much higher. That’s why I kept coming back over the years. The young lady at the front desk needs training and coaching.

Repair Quality - 4.5/5.0 -

It looks good but I wanted to talk to a repair technician and had extreme difficulty connecting.

Customer Service - 0.5/5.0 -

The front desk lady who sets up the repair and does the communicating was absolutely terrible. Kara was rude from the beginning and refused to help me with questions when I asked for Kyle or a repair technician for help. Her responses, he’s not here and I don’t know when he’ll be back. My next question, will he be back tomorrow.. answer “I don’t know “. I asked her to have someone call me…no call back. I went in today anyway of course Kyle was out. My question..,when will he be back? Her answer..,I don’t know. My next question….is there anyone in this building who can answer my questions on a bumper cover? Answer..,No, I can’t pull people off the floor “. Not once did she make an Effort to go out of her way to get answers for me. Finally, out of the blue, an older man walked out of an office toward us. I asked for his help and he gladly answered my questions. This is ridiculous! If you don’t respond to me, this indicates Gerber overall just doesn’t care. I do understand the need for Kyle to be away. My problem is not an ounce of effort from her end to help me. I had to look up the repair on the internet and still had questions.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

The car is making a noise I never heard and it wasn’t making noise when I took it in and it is probably something simple to fix I just don’t know anything about cars nowadays

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Quotes 3 days. Had the car 7 days due to a holiday weekend and they were running behind. I called 3 times and got no answer. Then receptionist answered the 4th time and I was told the person to answer my question on when my car will do done was in a meeting until 2pm and he would call me afterwards. No call, so I called again. Cost was same as quote so that was good. But one spot in the hood that was painted looks like a spec of dirt got in the paint.

Customer Service - 2.0/5.0 -

Quotes 3 days. Had the car 7 days due to a holiday weekend and they were running behind. I called 3 times and got no answer. Then receptionist answered the 4th time and I was told the person to answer my question on when my car will do done was in a meeting until 2pm and he would call me afterwards. No call, so I called again. Cost was same as quote so that was good. But one spot in the hood that was painted looks like a spec of dirt got in the paint.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My sensors are not working

Customer Service - 0.5/5.0 -

My sensors are not working

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jamie and team were great. Quality of work and kept me updated as it progressed.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was great. The team kept me in the loop as to the status of my car and did excellent work on it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never.

Repair Quality - 0.5/5.0 -

Repair took 3 months, my truck got backed into another vehicle while in your possession, the paint job looked horrible and had to be re-done after I rejected it, you knocked a piece of metal off my truck with a pressure washer and to finish things off the communication was horrible. I never knew where or what was up with my truck or when it would be finished. I highly recommend not using gerber and I will be sure to spread the word. Fixing people cars is a big deal to people and instead of making bad situations better, gerber collision has absolutely made the entire process more stressful and I wish I would have gone somewhere else. I will never use gerber again.

Customer Service - 0.5/5.0 -

Better get your phone out because Gerber will never call to update you. You’ll have to call them

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everything was quick on time and the work excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Andrew made sure that all the work done was right and that I was satisfied.

Customer Service - 5.0/5.0