Gerber Collision & Glass - Fairfield
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Fairfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
I have no way of telling if a different shop would of finished faster but it's hard to believe it would have taken longer
Repair Quality - 3.5/5.0 -
It's too early to tell how the repairs will hold up. At first look the repairs look good. The timeliness of the repairs was not good. 3 weeks for only body work seems extreme.
Customer Service - 4.5/5.0 -
Communication was good. Repairs took too long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair of my vehicle is not complete. I turned in my rental car and was taken by an Enterprise employee to the repair shop. There are, at least, 6 items that were not completed when I picked up the vehicle. I cannot believe they told me it was ready for me to pick up, when so many items were not repaired or replaced. The repair took too long preventing me from going to my timeshare on Saturday, March 14, and subsequently on to my home in Florida. Unfortunately, the person going with me had to change their plans, too. What a mess, and a loss of over 1,100 dollars to me! I told the repair shop of my vacation and reminded them of the deadline numerous times during the last 2 weeks the car was in the shop. I even volunteered to pay employees overtime to assure the repairs would be completed prior to my scheduled vacation. Hopefully, the remaining items to be repaired and/or replaced won't be as stressful and time consuming as the initial repairs.
My Experience - 5.0/5.0 -
Great work and thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very good at updating progress and communicating with Grange.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber always do a great job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really appreciate the care that went into repairing my vehicle. All sensors are working properly, paint job looks excellent, and cleaning the floor mats was above and beyond. Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor communication. Poor customer service.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was our second time using Gerber and both times the work has been perfect and the staff are friendly and helpful (thanks Jamie).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff communicates well and is friendly and helpful. End product is spotless!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I am disappointed in the fit and finish of the repair.
Customer Service - 4.5/5.0 -
The communication was very good.
My Experience - 5.0/5.0 -
The service and repairs were great. Everyone was friendly.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
There are still visible scratches and dents on my truck
Customer Service - 4.0/5.0 -
The staff was great
My Experience - 5.0/5.0 -
Everyone was so nice and courteous! Took the time to explain the process and made sure I was comfortable and satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Great work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jamie was excellent. Very professional. Body and paint work looks high quality.. I would return here again. Thanks to the Gerber staff for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service and customer service
Customer Service - 5.0/5.0 -
Great service including customer service!
Likely to Recommend - 3.0/5.0 -
Seem to have done a nice job but took really long and had to be down to 1 car a lot longer than expected
Repair Quality - 4.0/5.0 -
Seems good so far. Time will tell. Color matches up well and car was cleaned
Customer Service - 4.5/5.0 -
Very friendly and willing to answer any questions