Gerber Collision & Glass - Gig Harbor
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Gig Harbor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Very efficient and excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Most courteous kept their word on return time. Car was A-1 after service. Very beautiful and cleaned car. Went beyond what should have been done. So pleased!! Facility nice and clean. Thanks for courtesy ride. Most appreciated meeting you!
My Experience - 5.0/5.0 -
Friendly, nice, professional with great customer service, & their repair work was outstanding! I will recommend them to others without reservations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Received truck in like new condition after repair.
Customer Service - 5.0/5.0 -
Communicated everything in detail.
Returned Clean
My Experience - 5.0/5.0 -
Great service and communication!
Likely to Recommend - 5.0/5.0 -
Would definitely recommend!
Repair Quality - 5.0/5.0 -
Wonderful service and communication!
Customer Service - 5.0/5.0 -
Great service!
My Experience - 0.0/5.0 -
The paint does not match.
My Experience - 5.0/5.0 -
Our truck looks beautiful. Thanks for the work and the excellent customer service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was completely satisfied not only with the repair but how all of my concerns were taken very seriously and actions were taken by the manager. It had nothing to do with the facility staff. My complaints were heard, and actions were taken. The staff are all friendly, and very professional. Although the repairs took longer than I anticipated, it was well worth the time. Updates were given on the progress on a regular basis. Will definitely use them again and highly recommend them to others.
My Experience - 0.0/5.0 -
Gerber Collision & Glass – Gig Harbor, WA My car was at this shop for three weeks for two small dents and a few scratches — work that normally takes a few days. I was promised completion by 8/7, then 8/14, and told repeatedly that my car was “top priority.” When I rented a car based on their promise, I returned to find they hadn’t even started it. Week after week I was given excuses, shifting timelines, and “hopefully this week.” I was finally able to pick up my car today, but only after applying extreme pressure — and it doesn’t erase the fact that this was a terrible experience that caused significant financial and emotional hardship. During the delay, I paid nearly $1,300/month for a vehicle I couldn’t use, plus rental car costs, Uber rides, and paid rides for my daughter’s work schedule. I missed important plans, including a summer road trip, and even my cat’s follow‑up vet appointment. All of this happened while dealing with a $7k emergency vet bill. I was promised reimbursement for my rental car, Uber rides, and cash rides, but the shop refused to accept my screenshots, which are my only form of receipt and are legally valid documentation. I escalated through Liberty Mutual, the shop manager, and the regional manager — nothing changed until I pushed relentlessly. Even though the car is finally back, the delays, miscommunication, broken promises, and refusal to honor reimbursement commitments make this a shop I cannot recommend.