Gerber Collision & Glass - Jacksonville/Cassat Ave
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Jacksonville/Cassat Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a really good experience with Gerber Collision & Glass. They kept me updated throughout the entire repair process, and their updates were detailed and easy to understand, so I always knew what was going on. The staff I interacted with was very nice, friendly, and professional. The whole process was smooth from start to finish, and I didn't have any problems at all. I really appreciate the great customer service and the quality of the work. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally satisfied. I didn't have any problems at all. The part of the car that was replaced after it was hit looks really good, and I'm very satisfied with the quality of the repair.
Customer Service - 5.0/5.0 -
The staff was really nice every time I talked to them. They kept me updated on my car throughout the repair process by sending text messages, and I really appreciated their communication and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendliness.
Customer Service - 5.0/5.0 -
Professional and Friendly.
Returned Clean
Likely to Recommend - 1.5/5.0 -
I don't think I was taken seriously as a customer and was treated as if I were accustomed to receiving substandard service.
Repair Quality - 3.0/5.0 -
They didn't repair the front bumper properly. The bumper is misaligned. I should have gotten a new bumper; instead, they tried to straighten the old one and reinstall it.
Customer Service - 2.0/5.0 -
I don't feel like I was valued as a customer. The repair was two weeks overdue and the repair was unsastifactory.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The team was helpful, understanding and did excellent work. They were thorough in making sure each step was done correctly. My car looks like it did before the incident. What more can I ask for? Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was helpful and responsive. The work done looks excellent and I have not noticed any issues when driving. I’m very happy with their service.
Customer Service - 5.0/5.0 -
The team was helpful and responsive. The work done looks excellent and I have not noticed any issues when driving. I’m very happy with their service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had the best experience all around. The entire staff was incredible. I highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was easy to navigate the process and try e repair was done fast.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great customer service, provided regular updates on the status of the repair and the quality of the repair is always of the highest quality. My vehicle looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sarah and your team are awesome, Sarah was so professional, and easy to communicate with. It was a pleasure to work with y’all. Thank You for the great job