Gerber Collision & Glass - Kentwood

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Michael was welcoming but was not able to deliver on schedule. Office operations were disorganized. There were surprises and repair was incomplete. Poor ability to assess status on phone and long waits.

Customer Service - 1.0/5.0 -

Operations are not coordinated, unpleasant surprises.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Thank you to Gabe and Michael for taking care of my baby and going above and beyond! The paint job is immaculate and just a job well done all around!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was immaculate! Thank you to Gabe and Michael for their hard work and staying late for me to get my car. The paint job is flawless! The secretary was so kind and everyone so professional. Thank you again for taking care of my baby!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I know they can do better.

Repair Quality - 4.0/5.0 -

The work they did was fabulous. I wish they communicated better.

Customer Service - 3.0/5.0 -

Little or no contact. Had to drive over there to get answers on the progress and they were very vaugh.

Returned Clean

My Experience - 5.0/5.0 -

I am very pleased with my experience at Gerber. From the beginning, I felt informed about step of the repair process and always knew what was going on with my vehicle. The estimator, Gabe Schultz, was informative prompt, professional, and made my first experience with Gerber an excellent one. He took the time to answer my questions, kept me updated throughout the repair, and made the entire process smooth and stress free. I appreciate the customer service and would recommend Gerber to anyone in need of repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys were awesome! You cleaned inside my escape, I really appreciate it!! Thankyou so much

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Looks like new!

Customer Service - 4.5/5.0 -

Showed up to my scheduled appointment time, only some of the parts weren’t there… had to return the next day. This could have been handled better.

My Experience - 5.0/5.0 -

Give the entire staff a raise!! They are the upmost respectful and helpful staff I’ve ever encountered . Thank you for what you do for me and my family along with our insurance firm

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 2.5/5.0 -

Poor communication. Somehow a scratch is still there. Overall I would heavily recommend not using them again.

Customer Service - 2.0/5.0 -

Poor. In many ways. Front desk person, estimator. Evidently Gerber nationally is cutting back personnel. It showed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They got my car in for an estimate quickly, order the parts, which came in 3 days, then fixed it IN ONE DAY!!!! Everyone else said 2-3 days minimum and even up to 2 weeks. They cleaned my car, INSIDE AND OUT, before I picked up my car. Best experience I’ve ever had at a collision place.

My Experience - 5.0/5.0 -

Great communication and keeping us in the loop on what was going on

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome assembly

Customer Service - 5.0/5.0 -

Was made aware of what was going on almost every day

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very happy with my car.

Customer Service - 5.0/5.0 -

Very professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great folks to work with

Customer Service - 5.0/5.0 -

Great folks to work with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very kind

My Experience - 5.0/5.0 -

Gabe was very thorough and kept me updated through the entire process. He also explained everything to me in detail so I had a full understanding of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

They need to tighten the quality up a little bit better

Repair Quality - 2.0/5.0 -

We still got a couple things that need to be addressed and taken care of.

Customer Service - 4.5/5.0 -

Customer service was fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a fantastic job getting the truck looking sharp.

Customer Service - 5.0/5.0