Gerber Collision & Glass - Lakewood (WA)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service and good communication

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone we're quite professional in courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is actually the second time I used Gerber, because of the professionalism.

Repair Quality - 5.0/5.0 -

Patience’s crew, front desk, tech… we’re all exceptionally great at communicating the steps I needed to take. They all were very helpful and nice.

Customer Service - 5.0/5.0 -

Customer service was ex Ellen’s. Any questions I had, we’re all answered very profes

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great. They were very good at explaining the process. I’m satisfied. I have no idea WHERE my car was vandalized but Gerber assures me that it wasn’t at their facility.

Customer Service - 5.0/5.0 -

No complaints.

Returned Clean

My Experience - 5.0/5.0 -

We were very pleased with the service we received. Patience was very helpful and answered my questions when I called. She explained the changes in the invoice to me.

My Experience - 5.0/5.0 -

Job looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, high quality, excellent communication.

Customer Service - 5.0/5.0 -

Fantastic communication and coordination.

Returned Clean

My Experience - 5.0/5.0 -

I have gone to Gerber a few times they have done excellent work always. Customer Service Excellent as well. I will recommend my friends and family to Gerber

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I have been using gerber forever customer service great

Returned Clean

My Experience - 5.0/5.0 -

Thanks so much for all you did. The car is in great shape and it was a pleasure working with you all.

Likely to Recommend - 5.0/5.0 -

I have already started recommending the shop to family and friends.

Repair Quality - 5.0/5.0 -

The repair was done outstandingly. I truly appreciate the work that was performed and the cost was far below what I feared. Thanks so much for your work.

Customer Service - 5.0/5.0 -

They were there for every question that I had and every concern about the repair. Great job guys.

Returned Clean

My Experience - 5.0/5.0 -

I had such a great experience with this company specifically Patience I believe who was keeping me updated. She let me know which step they were at, at all times, she called to let me know when it was ready and the whole process was so incredibly smooth I never felt worried or confused. It was great too because the rental car place picked me upfront there and I was able to drop my rental car off with Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

.y front turn signals don't work. And my AFS doesn't work as well 😕

Likely to Recommend - 5.0/5.0 -

Very complete service

Repair Quality - 2.5/5.0 -

My turn signals are not working. And my AFS is not working 😕

Customer Service - 5.0/5.0 -

Customer service was great 👍