Gerber Collision & Glass - Madison/Commercial Ave.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Madison/Commercial offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It wasn’t always easy to get an update but the shop was understandably overwhelmed with the recent freak hail storm.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful, fast service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Time frame was longer than anticipated, 5 days versus 2 5 weeks. Parts arrived damaged and vehicle struck while parked which was not the fault of rhe shop.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Satisfied with workmanship. Time frame for repairs took longer than anticipated, 5 days per the adjuster versus 2.5 weeks as there were parts issues and the auto was struck while parked at the shop, while in their possession. Paying For 2.5 weeks of rental out of pocket was frustrating, but shop personnel were very professional.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was told I’d be getting updates on Tuesdays & Thursdays. I had to call to get an update & it was then I learned I wouldn’t be getting my car back. I don’t know when I would have heard that I wasn’t able to pick my car up the next day. Then it took another 10 days to get my car. I scheduled the appointment back in February. I wish they had done a better job of analyzing the needs of my car prior to telling me the car would most likely be completed in 5 days.The people were all friendly & seemed to know their business but the extra 10 day delay was an extremely inconvenient & unexpected delay.
Customer Service - 5.0/5.0 -
Everyone was courteous & knowledgeable.
My Experience - 0.0/5.0 -
Car was said to be competed after hail damage repair. They missed a broken tail light, 2 grommets in the engine compartment holding plastic pieces on, and the car was still very dirty. Plus, one employee ran over my rear cargo mat and put it back in my car like that. The manager agreed to fix all the issues and get the car re-cleaned. Still, not acceptable to call a vehicle complete, when it’s not. Even a new car with 2,000 miles.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thx, good customer service.
My Experience - 5.0/5.0 -
Excellent quality, great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
After two weeks at the shop I was not updated on the progress of the repairs or the expected completion date. I also wasn't contacted when the repairs were completed and had to wait over the weekend . I then had to call on Monday afternoon to inquire on the progress, before finding out it was finished on Friday.
Returned Clean
My Experience - 5.0/5.0 -
Professional and customer focused.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work Thanks for getting my vehicle completed prior to the estimated time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kalei, helped us with our repair and the experience was 100% trouble free. The customer service was very appreciated. My family and I were in the middle of a move and the great service made a stressful time so much easier. Both team members at this site were great! Thank you.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
My bumper was replaced and pieces were missing that hold the plastic push in rivets. total of four missing noticed when I returned home. Drove out to the location in hopes I could just pick them up and they indicated I would need to bring my jeep back so they can fit them. Reached out to the email provided to see if I could stop by and have had no response. Also, one of the pieces that was dammed was the plate on the plate on my winch. Sent a link of black one and they ordered a chrome one. Very nice folks but the overall experience has not been good.