Gerber Collision & Glass - Madison/Park St.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

An exterior panel was loose upon pick-up. We will have to return for that repair. Other repairs were satisfactory.

Customer Service - 2.0/5.0 -

We did not receive text updates as work progressed. We had to call to get updates. The staff We spoke with were polite and explained the status.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I greatly appreciate the regular updates about my vehicle. It gave me peace of mind to know the status of the work. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Dealing straight with the shop was great. Communication between the insurance and the shop were shaky at times.

Repair Quality - 5.0/5.0 -

Front end looks great!

Customer Service - 4.0/5.0 -

Everyone was very nice.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

There were 3 issues with this vehicle that demonstrate quality control issues: 1) A used window was installed that was obviously in a smoker's car. It wasn't cleaned...it was crusty and brown. 2) A red, plastic tool was left on the floor of the vehicle. 3) A rear vent was not replaced.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so nice to me and I was grateful for the quick turn around on my car repairs.

Customer Service - 5.0/5.0 -

Everyone was great

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Did great work on the hail damage. They even fixed a molding that was hanging off tge back bumper. They totally cleaned the inside as well. I will go back for any other damage in the future.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

I am hearing a lot of noise in the driver side door for some reason.

Customer Service - 5.0/5.0 -

Team with communication was on point most of the time, very disappointed with a very late decision on getting a new hood on the back end instead of the front end of the start of the repair.........took longer

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Not if they will be treated the same.

Repair Quality - 3.0/5.0 -

Our vehicle was there for hail damage. When we picked it up. A review of the work was done prior to even opening the door. The hood had a ding in the paint which I absolutely know was not there prior to dropping the vehicle off. A white spot vs the red paint i noticed right away. The vehicle still has the repair dust all over it. We walked in the door and had an employee come look. He brought out glass cleaner to clean the body. Took a picture of the paint issue to compare to the initial video. Came out and told us the initial video was unclear. I call BS on that. Needless to say the paint is not being fixed by you. A paint matching marker does not put the ceramic coating back in that spot.

Customer Service - 3.0/5.0 -

See previous comment

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Well they got my Fender repaired really good it looks great and I am so far happy with the hood it looks like they got the right color paint on it I'm happy so they did a good job or should I say they did a very excellent job

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

Quality seems 10/10 so far.

Customer Service - 1.5/5.0 -

Almost no communication. Every time they said my car will be ready on Monday. I would have to call on Monday and no one would call me back. I’d call on Tuesday and no one would call me back. I would stop in on Wednesday and they would say I’m not sure what’s going on with your Repair and then they tell me it’ll definitely be ready on Monday. I would call on Monday and no one would call me back. I would call on Tuesday and no one would call me back. It took about two weeks longer than they said it would and only after the manager intervene. I had to cancel a family road trip due to the issue. It was super frustrating. They’ve got to get their act together over there. Communication would go a long way. If there are delays or complications, they really need to be more proactive. Being busy is no excuse.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My car repair was done to a satisfactory quality and the onsite staff were nice. I was dissatisfied with the amount of time it took to receive my car back from the shop. I wish I had only to take it in when all the parts were ready. I was without a car for over a month. It’s nice that they text you status updates, but it can go a long time between updates and the office isn’t always easy to get ahold of to check in. In total, repair quality was good but it was 3 months from time of fender bender to car repaired (wait for appointment to get estimate for insurance, wait to get fix appointment, wait for fix in shop).

Likely to Recommend - 2.0/5.0 -

Would not recommend for the very long turnaround times. Would recommend for the quality of the repair and staff.

Repair Quality - 5.0/5.0 -

Car looks like it did before the accident. The team was focused on quality and sent a part back because it didn't fit the car well.

Customer Service - 4.5/5.0 -

Staff were all friendly and informative. Only reason didn't give a 10 is because the office was sometimes difficult to get ahold of for updates. They text updates on repair status, which is nice, but sometimes there's a long gap between updates and you don't know when your car will be done.

My Experience - 0.0/5.0 -

My left turn signal doesn’t work

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

My left turn signal is inoperable

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Replacement mirror and painting costs were waived due to a frustrating unresponsiveness in scheduling an appointment over nearly a month's time. So, that customer service and attention is ultimately appreciated. In-person interactions with staff were pleasant and conscientious, so it is hard to explain what exactly went wrong. Perhaps this minor maintenance slipped through the cracks or was consistently de-prioritized for more major repairs and work at this location. If you're looking to have something simple done like fixing a mirror, then perhaps this isn't the location to turn to. But thanks for the repair, in the end.

Likely to Recommend - 2.5/5.0 -

Again, see some comments from previous questions... I would consider Gerber for major body or glass repairs, depending on the situation. I wouldn't really consider this location for something small like a side mirror repair, since it seemed to get lost in their scheduling. Though, ultimately, I do appreciate the customer service in waiving charges associated with this repair / replacement. And the work itself looks good.

Repair Quality - 5.0/5.0 -

The passenger side mirror is installed firmly and paint color casing matches.

Customer Service - 3.5/5.0 -

Hard to rate this question, because I found scheduling the installation appointment to be an unexpected hassle. No one followed up with me about it; I had to call several times and inquire. On a fourth(?) call, one employee wasn't even aware that I had tried to arrange this previously. Though, ultimately, in expressing my frustration with the process, charges were waived. So I appreciate the consideration there. My takeaway is that I should not go to this location for minor repair work.... at least, not this year when they are backed up with more major repairs after a devastating hailstorm in the spring.

Returned Clean