Gerber Collision & Glass - Madison/Park St.

My Experience - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

Not this gerber shop. I've had this same care repaired in elmhurst, Illinois gerber shop and they were very good.

Repair Quality - 5.0/5.0 -

Seems to be in good working order

Customer Service - 1.0/5.0 -

Some of the worst communication, or lack thereof, I've ever experienced. Ultimately, only the estimator Jaime bothered to communicate with me, and that was only the last few days the car was in the shop. The car was there for 2 months. At least give Jaime some points for trying at the end. The manager, Maria, the district manager Dave Griffin, the manager of the entire state, who was supposed to call me, but never did, we're all completely useless in this process. It took two months for a repair that should have taken 2 weeks tops. It was a joke.

Likely to Recommend - 0.5/5.0 -

Worst experience with an auto shop that I have ever had.

Repair Quality - 0.5/5.0 -

Again worst experience ever.

Customer Service - 1.0/5.0 -

New guy Daniel was decent, otherwise terrible.

My Experience - 5.0/5.0 -

They are nothing short of exceptional. The greatest strength? Communication. Candy and the front office arranged credential pick up and drop off, explained all the steps in completing work, gave regular updates, and responded quickly and politely to any questions I had. The work was completed in a timely fashion and looks amazing. Just like new. Couldn’t be happier. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I was very pleased with the communication of the staff and timeliness of the repair. I also appreciated the seamless pick up and drop off of a rental car. Upon pick up of my vehicle, there were multiple attention to detail and workmanship issues. First, multiple trim pieces were not repaired. The staff addressed this need and ordered parts that I am waiting to have installed. Second, there were multiple areas where adhesive or repair materials were not cleaned up properly. Daniel addressed one of these when they were pointed out. Finally, after getting the vehicle home I've noticed multiple locations where overspray was not properly mitigated.

Customer Service - 5.0/5.0 -

They were outstanding.

Returned Clean

My Experience - 0.0/5.0 -

I cannot say I am COMPLETELY satisfied because it took 7 weeks. Based on previous collision repair work on past owned vehicles, the average was about 3-4 weeks. Otherwise I am satisfied.

Likely to Recommend - 5.0/5.0 -

Great work, thanks.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

The overall quality of the repairs were on average with any other bodyshop I might have used.

Customer Service - 3.0/5.0 -

The staff was friendly but when I tried to communicate via the text system, I got no replies. I was forced to call to get answers.

Returned Clean

My Experience - 5.0/5.0 -

Every part of the process was professionally executed. Appreciative of the updates and communication

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Professional in every way

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

My vehicle is not complete yet. Hood will be replaced in a few weeks. So far have been satisfied with service.

Customer Service - 4.0/5.0 -

Very pleasant to work with

Returned Clean

My Experience - 0.0/5.0 -

I don't think there is anything you can do to make me and my daughter satisfied with this experience. Maybe you losing your Select service rating with State Farm would be a start. You've had the car since the end of April. You told my daughter today you bumped her in front of 90% of your other work to get it done. Again, you've had the car since April, maybe you should have bumped us up earlier and also communicated truthfully in a timely manner. Ben

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Missed one big hail dent on drivers side window frame- other sites look great

Customer Service - 4.0/5.0 -

Took too long

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

My car came back with a chip in the passenger side door handle . That was not there before.

Customer Service - 4.0/5.0 -

Staff was very kind but I wish they would communicate better. Especially since the work took 9 days longer than I was told it would.

Returned Clean

My Experience - 5.0/5.0 -

Repairs were done as expected and the office staff were so friendly and helpful. A+ experience.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I understand that things were very busy with the numerous cars needing repairs after the hail storm; however, I would have appreciated updates rather than having to call multiple times to check in. Also, when you told my husband you needed to clean my vehicle — what did that entail? It did not entail the interior from the looks of how I got it back.

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

Returned Clean