Gerber Collision & Glass - Madison/Park St.

My Experience - 0.0/5.0 -

My left turn signal doesn’t work

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

My left turn signal is inoperable

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Replacement mirror and painting costs were waived due to a frustrating unresponsiveness in scheduling an appointment over nearly a month's time. So, that customer service and attention is ultimately appreciated. In-person interactions with staff were pleasant and conscientious, so it is hard to explain what exactly went wrong. Perhaps this minor maintenance slipped through the cracks or was consistently de-prioritized for more major repairs and work at this location. If you're looking to have something simple done like fixing a mirror, then perhaps this isn't the location to turn to. But thanks for the repair, in the end.

Likely to Recommend - 2.5/5.0 -

Again, see some comments from previous questions... I would consider Gerber for major body or glass repairs, depending on the situation. I wouldn't really consider this location for something small like a side mirror repair, since it seemed to get lost in their scheduling. Though, ultimately, I do appreciate the customer service in waiving charges associated with this repair / replacement. And the work itself looks good.

Repair Quality - 5.0/5.0 -

The passenger side mirror is installed firmly and paint color casing matches.

Customer Service - 3.5/5.0 -

Hard to rate this question, because I found scheduling the installation appointment to be an unexpected hassle. No one followed up with me about it; I had to call several times and inquire. On a fourth(?) call, one employee wasn't even aware that I had tried to arrange this previously. Though, ultimately, in expressing my frustration with the process, charges were waived. So I appreciate the consideration there. My takeaway is that I should not go to this location for minor repair work.... at least, not this year when they are backed up with more major repairs after a devastating hailstorm in the spring.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Missing Lincoln lettering on back end

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

On time, within budget, looks great. All good.

Customer Service - 5.0/5.0 -

Everybody pleasant and helpful.

My Experience - 0.0/5.0 -

It takes more time than what they say

My Experience - 0.0/5.0 -

My car repair was done to a satisfactory quality and the onsite staff were nice. I was dissatisfied with the amount of time it took to receive my car back from the shop. I wish I had only to take it in when all the parts were ready. I was without a car for over a month. It’s nice that they text you status updates, but it can go a long time between updates and the office isn’t always easy to get ahold of to check in. In total, repair quality was good but it was 3 months from time of fender bender to car repaired (wait for appointment to get estimate for insurance, wait to get fix appointment, wait for fix in shop).

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 3.0/5.0 -

We were told our car was done and it still had more than week left on repairs. Updates were minimal and vague. My husband and I both work in auto claims and expected a little more clarity. Fortunately, we know how the industry works and we were familiar with the process

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

vehicle took longer than expected and kept getting billed for the rental due to exceeding my rental cov limit

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

As soon as they adjust the color on my hood to match my car then I will be totally satisfied otherwise they did great work I'm happy how the card looks and that's the only adjustment they have to make

Customer Service - 3.5/5.0 -

The only thing why I rated it at 7 it's because when I called I always got a different person and they told me information and then they said they're going to call me back and then I never got a call back and then when I called again it was different information and I'll call me back and I never got a call back and I had to keep calling back to find out when my car was going to be ready otherwise I'm pretty happy with them

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It took way too long. My car repair at the different Gerber took not even a week with almost identical damages. Their estimate time of completion was way off too. I’m not happy with how it went. Plus when I called them, I was on hold over 30 minutes and I had to hung up. No one returned my call either. I basically gave up on contacting them even though I had questions. All and all, not a good experience. I’ll choose somewhere else next time.

My Experience - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

Not this gerber shop. I've had this same care repaired in elmhurst, Illinois gerber shop and they were very good.

Repair Quality - 5.0/5.0 -

Seems to be in good working order

Customer Service - 1.0/5.0 -

Some of the worst communication, or lack thereof, I've ever experienced. Ultimately, only the estimator Jaime bothered to communicate with me, and that was only the last few days the car was in the shop. The car was there for 2 months. At least give Jaime some points for trying at the end. The manager, Maria, the district manager Dave Griffin, the manager of the entire state, who was supposed to call me, but never did, we're all completely useless in this process. It took two months for a repair that should have taken 2 weeks tops. It was a joke.

Likely to Recommend - 0.5/5.0 -

Worst experience with an auto shop that I have ever had.

Repair Quality - 0.5/5.0 -

Again worst experience ever.

Customer Service - 1.0/5.0 -

New guy Daniel was decent, otherwise terrible.