Gerber Collision & Glass - Madison/Park St.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Madison/Park offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
I cannot say I am COMPLETELY satisfied because it took 7 weeks. Based on previous collision repair work on past owned vehicles, the average was about 3-4 weeks. Otherwise I am satisfied.
Likely to Recommend - 5.0/5.0 -
Great work, thanks.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The overall quality of the repairs were on average with any other bodyshop I might have used.
Customer Service - 3.0/5.0 -
The staff was friendly but when I tried to communicate via the text system, I got no replies. I was forced to call to get answers.
Returned Clean
My Experience - 5.0/5.0 -
Every part of the process was professionally executed. Appreciative of the updates and communication
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Professional in every way
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My vehicle is not complete yet. Hood will be replaced in a few weeks. So far have been satisfied with service.
Customer Service - 4.0/5.0 -
Very pleasant to work with
Returned Clean
My Experience - 0.0/5.0 -
I don't think there is anything you can do to make me and my daughter satisfied with this experience. Maybe you losing your Select service rating with State Farm would be a start. You've had the car since the end of April. You told my daughter today you bumped her in front of 90% of your other work to get it done. Again, you've had the car since April, maybe you should have bumped us up earlier and also communicated truthfully in a timely manner. Ben
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Missed one big hail dent on drivers side window frame- other sites look great
Customer Service - 4.0/5.0 -
Took too long
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
My car came back with a chip in the passenger side door handle . That was not there before.
Customer Service - 4.0/5.0 -
Staff was very kind but I wish they would communicate better. Especially since the work took 9 days longer than I was told it would.
Returned Clean
My Experience - 5.0/5.0 -
Repairs were done as expected and the office staff were so friendly and helpful. A+ experience.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I understand that things were very busy with the numerous cars needing repairs after the hail storm; however, I would have appreciated updates rather than having to call multiple times to check in. Also, when you told my husband you needed to clean my vehicle — what did that entail? It did not entail the interior from the looks of how I got it back.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It was painted a different color than it was. I was quoted at 2 weeks for repairs and it took 8 weeks. The rest of the work looks good. I’m still giving a high number because I know the whole city was hit with damage and I imagined that the avg repair shop was swamped. I also appreciate the help with my rental.
Customer Service - 4.5/5.0 -
Two people I spoke with were so kind and helped me in such a warm way. I personally was cold and clearly irritated.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So far so good! car was clean in the inside too. Thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
they were nice in person but if you left a message or an email the would not get back to you
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Without hesitation we can recommend Gerber.
Repair Quality - 5.0/5.0 -
Gerber Collision and Glass were very easy to work with. My Subaru Forester was repaired for hail damage (cracked windshield, severely dented hood and roof). The repairs look great and the vehicle doesn't look like it was in a hail storm. We are completely satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome people to work with. The two Ladies in the office kept me informed all the way through on both of our vehicles. Thank you Dan&Cindy