Gerber Collision & Glass - Madison/Park St.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Madison/Park offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome people to work with. The two Ladies in the office kept me informed all the way through on both of our vehicles. Thank you Dan&Cindy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Plenty of other options out there.
Repair Quality - 2.5/5.0 -
Poor communication. I had to call for status updates.
Customer Service - 3.5/5.0 -
Friendly -
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never. If I don’t get a follow up tomorrow 6/26. I’ll be leaving a public remand filing a complaint with BBB
Repair Quality - 0.5/5.0 -
Have been waiting for a part. Was told they’d call me to bring my vehicle back in to quickly pop in the part in once it arrived. This shop has not once proactively called me. I’ve called 4 different times during the last three weeks and received promises for a call back. Have not received a call back…..
Customer Service - 0.5/5.0 -
The GM promised and other staff promised a call back on 4 occasions. I’ve also left a vm. No follow through on that call back.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Lack of communication was horrible. Told it might be 2 weeks and took a month.
Likely to Recommend - 2.5/5.0 -
I have had one good experience with a different Gerber in a different location. This one was awful and would not recommend it. They seem like they are way in over there head. They had horrible communication.
Repair Quality - 1.0/5.0 -
Promises made and not kept. Lack of communication and then blame it on personal that no longer works there or just being in over there heads.
Customer Service - 1.0/5.0 -
Horrible. They would tell you that they will call you right back and then nothing. Lack of communication was unacceptable with no apologies.
Returned Clean
Likely to Recommend - 0.5/5.0 -
This was a very disappointing experience.
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0 -
I have already referred three different people.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Needs driver door top plastic panel needs reinstalled.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0 -
Not satisfied with panel works
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have been using this place for bodywork since it was ideal auto body. Always a good outcome.
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 4.0/5.0 -
People were really nice, but I never got any updates without calling
My Experience - 5.0/5.0 -
A little more direct communication would have been appreciated as it was our only car. We had to call quite a bit. Granted, we appreciate that you were busy because of the hail...
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
This score may change up or down depending on the outcome of my phone holder replacement.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The phone holder in my car was broken and I am waiting for Gerber to send me a new one.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Will never go back here again
Repair Quality - 0.5/5.0 -
Not happy!!!! There’s a big scratch on the driver while left side.
Customer Service - 0.5/5.0 -
Not happy
Returned Clean
My Experience - 5.0/5.0 -
Everything was fantastic done in a very timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Quality of repair great. Communication regarding status could be improved. Expected to have vehicle back within 5 days. Parts on back order delayed it for 2 additional weeks. Trying to get an answer the last day on whether it would be ready for pickup was frustrating.
Customer Service - 2.5/5.0 -
I felt Jamie in the office was excellent but any of the others I spoke with couldn’t get me answers