Gerber Collision & Glass - Madison/Park St.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Madison/Park offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everything was fantastic done in a very timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Quality of repair great. Communication regarding status could be improved. Expected to have vehicle back within 5 days. Parts on back order delayed it for 2 additional weeks. Trying to get an answer the last day on whether it would be ready for pickup was frustrating.
Customer Service - 2.5/5.0 -
I felt Jamie in the office was excellent but any of the others I spoke with couldn’t get me answers
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The outside body work is great with little negative things to say, the inside some things could be a lot better. When received, the floor had mud caked on to the bottom and scuffs on both driver and passenger doors. The inside has black finger prints on the light interior top I have in my car which looks like were from installing the new roof. The windshield was replaced but The Inside Rear View Mirror Windshield Rain Sensor Cover is now damaged and I need to call back to get new clips repaired so the cover doesn’t sag down which I didn’t notice until I was driving home. For the outside my car is black, there is white speckles all over on one side of my car like they were spray painting something White next to my black vehicle. The body work done was great. However the attention to detail seems to be lacking.
Customer Service - 4.5/5.0 -
Customer service was great. Some times couldn’t be reached by phone and the instructions for late night drop off were confusing.
Returned Clean
My Experience - 0.0/5.0 -
-My sunroof didn’t work when I went to pick it up. -Inside was filthy with their boot prints. -Took 6 weeks with me constantly calling to get my jeep back. -Kept telling me they were waiting on QC to finish it for a week.
My Experience - 0.0/5.0 -
Communication was challenging and minimal. I saw from my dealership communication would happen twice a week, that wasn't the case, and the majority of the time I called the shop no one answered (save Jaime on pickup day, first try then, who was also the only person who sent me the single reminder). Because I was told my car would be done the Friday before the holiday (day 16 at shop), and wasn't informed until I manged to get a hold of someone at 4:30pm (after calling on and off for an hour) that its (new) battery was dead and nothing could be done until Tuesday. I didn't have the time to arrange alternate transportation for the weekend which affected my plans. What was quoted upon scheduling as a 5 day job, then 7-14, ended up being 20 and the only reason I knew what was happening with my car is because I repeatedly called, often getting sent to the national line who also couldn't get the shop to answer. The work looks just fine, but considering my experience on the customer service end I'll probably just have my mechanic double check.
Likely to Recommend - 0.5/5.0 -
I may recommend this shop to people I hate.
Repair Quality - 0.5/5.0 -
I was quoted 5 days, then 7-14, it took 20, and there was practically zero communication. My trash can clip is also gone. I already wrote a more detailed response, and I'll tell anyone to avoid this place.
Customer Service - 0.5/5.0 -
I got one text from Jaime over 20 days and it often took me several calls, voicemail, and hours to get a hold of anyone. Worst communication I've ever had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went fast and smooth! I was kept updated throughout the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good again thanks
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Wish all my parts were ordered before you took my truck
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Often when I called I was put into voicemail even after I talked to a person and was out on hold for too long.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
They were suppose to text me on the progress of the car and after 2 weeks of no word, I contacted them
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Went fine.
Customer Service - 4.0/5.0 -
Waited on hold a very long time
Returned Clean
My Experience - 5.0/5.0 -
I am very happy with work that Gerber Collision&Glass did on my truck.