Gerber Collision & Glass - Madison/Park St.

My Experience - 0.0/5.0 -

No communication/No call. Left scratches from some kind of buffing tool on my door.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Repairs that were made were fine. Unfortunately you left scratches on my driver's door from whatever tool you were using on the roof. I called to check on my truck and was never called back. I showed up to check on the status only to be told they'd call me. I never even received a call to tell me it was done. Customer service is horrible. As for the scratches unbelievable!

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Very difficult to reach correct people by calling shop. If you get the national call center and leave a message, never received a call back.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber was fast, professional, and got my car looking amazing! Would absolutely recommend!

Customer Service - 5.0/5.0 -

Everyone was super helpful and professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The folks in the office were very helpful and they kept me posted on the status of the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

I know you guys were swamped by the hail storm but some of the stuff I said is just not acceptable. The human to human interaction though while at the shop was good.

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

I was told to bring my car in a specific day which I did. I was told it would be done within a few days because I had minimal damage. It took 3 weeks. My car hadn’t even been opened for 2 weeks (I know because I would get a notification if it did). So it sat there for 2 weeks while I was driving a rental. I called 8+ times and wasn’t able to talk to someone. I left 2 diff messages and didn’t get a call back. 1 time someone did pick up and immediately put me on hold for 45 min. That is absolutely ridiculous and have half a mind to bring this back to State Farm

Returned Clean

My Experience - 0.0/5.0 -

Inside of the vehicle is extremely dirty - has dust and paint spray in it and part of the center console was not reassembled correctly

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Vehicle came back extremely dirty on the inside. Exterior looked good but interior was very dirty with paint spray dust etc. Also one console piece was reinstalled crooked

Customer Service - 3.5/5.0

Likely to Recommend - 1.5/5.0 -

Anyone I knew who are getting service at Gerber Collision and Glass on Park Street, I have informed them to double triple check their vehicle before leaving the parking because I got poor service job.

Repair Quality - 1.0/5.0 -

I am really disappointed. Inside of my car was poorly put back together and there are some missing parts that are not nail back to hold parts together. Also, my window above the ceiling the power is not working. Outside of my car the exterior there are some parts missed from the hill damage that was not fixed and then there are some rubber pieces that are installed not properly or wrong.

Customer Service - 4.0/5.0 -

The customer service at the front desk are friendly and take good care of customers.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Good and fast. Great Staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

It’s not done!!!!

Customer Service - 1.5/5.0 -

Gerber did not complete project.

My Experience - 0.0/5.0 -

I was told from the beginning the repair would only take a few days. The timeline seemed unrealistic considering the hail damage to the vehicle. After 2 1/2 weeks I checked in for an update. I was told the only thing left was one part replacement and would be done in 2 days. I came in 3 days later and no progress had been made and I noticed several hail dings still needed to be repaired. All the while the retail car was telling me the car needed to be returned because the insurance coverage expired. Turns out, my insurance had been notified the repairs were completed. After 2 rental extensions and a month with Gerber, I was given to go to take it home. After inspection, I noticed one additional hail ding and notified Gerber. I completely understand I was not the only person impacted by the storm. However, the communication I received during this process needs to be improved as well as the service timeline. Feel free to contact me if needed.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

My back bumper looks like it popped out somehow

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It was nearly impossible to get through on the phone to the local branch and when I could, information was sparse. Most often the local branch did not answer and calls went to the National Call Center where calls would get routed to an automated attendant, sit on hold for precisely 9 minutes and then get prompted to leave a voice message that nobody would return. Horrible customer service. It is actually comical that you’re sending me a survey because it is very apparent that customer service is not a concern for the company. Other than the horrible communication, the work that was done on my car was terrific!

Likely to Recommend - 0.5/5.0 -

I plan to warn all my friends not to go to Gerber

Repair Quality - 1.5/5.0 -

I’d rather avoid Gerber in the future

Customer Service - 0.5/5.0 -

It was next to impossible to get somebody to pick up the phone at the local branch

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

The staff were great in person, but the total lack of communication about delays and the complete inability to get ahold of them without coming in was unacceptable. Accommodations we’re ultimately made to make up for this failure, but it was preventable by calling me or updating the app.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

While the employees who helped us at the desk were very helpful getting the cat checked in and out, we are very disappointed and upset about the lack of follow-up regarding our multiple calls regarding the many chips on the car that are still present. The manager has been supposed to call us back for the past three days about this matter but she has not called us. We want our car completely fixed to our satisfaction and we want to hear from the manager to get this taken care of.

Customer Service - 4.5/5.0

Returned Clean