Gerber Collision & Glass - Madison/Park St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I had to wait almost 2 months to receive my car. When I drove it, it was not repaired. Codes were displaying rapidly and the right blinker was racing. I was instructed to bring it back to Gerber while they checked it. I waited over 2 hours at Gerber. I asked for updates during this time and was told 10 min 15 then 20 more wait time. After 2 hours waiting I was told they had to send my car to a dealership and had me go back to the car rental . Here's my biggest concern, IF THEY HAD TEST DRIVEN MY CAR, THEY WOULD HAVE SEEN IT WAS NOT READY TO BE PICKED UP. I was trying to be patient, and cooperative but this was unacceptable.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0 -

I realize the hail storm was a crazy time for them but I didn’t have a good experience

Repair Quality - 1.0/5.0 -

Two weeks with zero communication, when I finally got my vehicle after 4 weeks there is a rattle in the roof and the paint job is unacceptable. Emails are not being responded to by Gerber

Customer Service - 1.0/5.0 -

Although the staff was pleasant, they don’t answer the phone so I had to stop in multiple times to check status

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

Nice people

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

After the hail storm the hood looked like a golf ball. Now it looks almost new. Thank you.

My Experience - 5.0/5.0 -

You have done a great job on my rav4. We appreciated your great service.

My Experience - 0.0/5.0 -

Had my back window replaced for mazda cx5. I was initially called by Gerber stating my car was ready. When I arrived the following day, it was in fact not ready and not in a visible spot (found in the way back of lot) and there were 2 missing top pieces on my car and my interior trunk cover pieces were put together in my trunk carrier with plenty of broken glass still in it (still has a lot of glass leftover - read disclosure on your website some may be left in crevices. These are not in the crevices). I had to use vacation time for this mishap. And when I showed the gentleman and lady the pictures, they were polite and promised that it'd be taken care of same day same day. One of them made a comment saying I was the 5th or 7th Xiong client... When I picked it up the first time, I could hear glass in between the trunk/exterior spacing when opening liftgate, the back left side of exterior trunk/window part seems bent out a bit where seal does not always make contact with back window, and (biggest factor plus second pick up) looking through the back window is like looking into a fishbowl. When driving, the cars and lane lines are not aligned and have a wavy effect across the main field of vision (edges are very noticeable but I'm not referring to that). I plan on bringing it back for clarity or replacement. Dent repair seems good. No noticeable ones showing.

Likely to Recommend - 0.5/5.0 -

Would try a different place in the future.

Repair Quality - 1.5/5.0 -

Had my back window replaced for mazda cx5. I was initially called by Gerber stating my car was ready. When I arrived the following day, it was in fact not ready and not in a visible spot (found in the way back of lot) and there were 2 missing top pieces on my car and my interior trunk cover pieces were put together in my trunk carrier with plenty of broken glass still in it (still has a lot of glass leftover - read disclosure on your website some may be left in crevices. These are not in the crevices). I had to use vacation time for this mishap. And when I showed the gentleman and lady the pictures, they were polite and promised that it'd be taken care of same day. One of them made a comment saying I was the 5th or 7th Xiong client... When I picked it up the first time, I could hear glass in between the trunk/exterior spacing when opening liftgate, the back left side of exterior trunk/window part seems bent out a bit where seal does not always make contact with back window, and (biggest factor plus second pick up) looking through the back window is like looking into a fishbowl. When driving, the cars and lane lines are not aligned and have a wavy effect across the main field of vision (edges are very noticeable but I'm not referring to that). I plan on bringing it back for clarity or replacement. Dent repair seems good. No noticeable ones showing.

Customer Service - 3.5/5.0 -

Phone calls were mostly missed, but emails worked for the most part. I had to ask for an update when I didn't hear back from anything. People were nice when I went to pick up and during the mishap.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very well done: cannot tell where the over twelve hail dings had been.

Customer Service - 5.0/5.0 -

Candy (and Jamie) were kind and efficient.

Returned Clean

My Experience - 0.0/5.0 -

I thought the vehicles were washed after repair ? My vehicle did not seem like it was. Also the inside had dusty handprints from the technician no big deal but they could’ve wiped it down a little bit.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Repair work seem to look professional. I’m giving this lower score because the Vehicle was left dirty inside and out not a big deal. I realize your shop was busy but our vehicle could’ve been cleaned a little bit better..

Customer Service - 3.5/5.0 -

The ladies in the office were very helpful, but I could not reach them by phone. I had to drive in and talk to them in person to get updates.

Returned Clean

My Experience - 5.0/5.0 -

Was impressed with the repairs. Not so much as to contacting the office. Tried for a day and a half to get updates, only to go to the voicemail. Never got a call back until a day later

Likely to Recommend - 4.0/5.0 -

Took a little long than expected

Repair Quality - 4.0/5.0 -

Great job on the repair. Just about impossible to contact you for updates. I left 10 different voicemails through out the day. Finally got a return call the next day

Customer Service - 3.0/5.0 -

No updates

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I thought the team did a good job communicating and setting expectations. The work appears to be satisfactory

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Did a good job in a timely manner

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great communication and solid work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and solid work

Customer Service - 5.0/5.0 -

Fast and thorough

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Have a dent that I dont feel is a previous door dink. When I went to pick up veh, dash still had glass shards on it

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very happy with the work and surprisingly fast turnaround time. I only wish it could have been washed afterwards but not every place can have a car wash I guess.

Customer Service - 5.0/5.0 -

The whole process the people could not have been more friendly and helpful.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean