Gerber Collision & Glass - Madison/Wayne Terr.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Madison/Wayne Terr. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
There were times that I would call to get an update and there would be no answer. Hard to leave a message all the time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
Very hard to get a hold of location. Was also difficult to get an honest answer when I asked a direct question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall everything looks good, mirror that was repaired on driver side just shakes a lot while driving. Besides that everything is good.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car took far longer than it should have. My car was brought in but never even touched (disassembled) for one week. This seems unacceptable. If the facility can’t intake the volume, why have a person with a drivable car bring their car in and have to use a rental? Additionally, I got it back and there’s now something wrong with the breaking. It doesn’t seem quite right.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Vehicle arrived with two working head lights and then when I received the vehicle they stated the vehicle arrived into shop missing wiring for head lights and this is not true as the tow driver confirms they were both working when dropped off and no missing wiring
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The body work was good but I was not happy not knowing what was happening and when it would be done.
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
Were hard to get on the phone and not good about returning calls. One time internet was down and said they would call back but never did.
Returned Clean
My Experience - 5.0/5.0 -
After comparing the hood to our other Hondas, it looks like the gap on the right side of all the hoods is narrower than the left/drivers side.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the updates and friendly service.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It took two and a half months to get my car fixed so that was hard due to the influx of cars due to the hail storm of 4/14
My Experience - 5.0/5.0 -
Always kept me informed. Nice completion on repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely recommend
Repair Quality - 5.0/5.0 -
My car looks amazing, so happy with how it turned out
Customer Service - 5.0/5.0 -
I loved getting the text updates with the status of my car
Returned Clean
Likely to Recommend - 3.5/5.0 -
If this was a normal situation we would very dissatisfied. But, the hail storm was not a normal situation. So, we compromised and gave a 7.
Repair Quality - 4.5/5.0 -
Bodywork rates a 10, but we have concerns about the windshield replacement.
Customer Service - 3.5/5.0 -
Again, 7 is a compromise number. The shop gave us one appointment date but on arrival were told we had a new appointment date weeks later. Could have called and told us that. Shop took car on 2nd appointment date, but didn’t start repairs until a week later. Would have preferred to have had our own car for the week. Communication was good once repairs actually started.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Gerber did an amazing job repairing the hail damage! But my car had a new small scrape when I went to pick it up. Warrantied, but now I need to return for the repair. Also the crossbar rubber strips where sticking up, not tucked into the housing. I thought I would fix this myself the next day because at the time the scrape seemed the priority and it was 90 degrees out. But, they were gone the next day. Apparently they needed to be secured in the housing or wind shear will suck them out. The biggest problem, though, was that the work did not begin for three weeks. My car was drivable so I wish I could have put my car in queue instead of having rental cars for a month.
Customer Service - 4.5/5.0 -
Kalei was great. Except for her being overwhelmed by volume, so a little slow to reply, she was an excellent communicator and caring customer service rep.
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looks terrific. Great work.
My Experience - 5.0/5.0 -
Well done on removing the hail damage and for getting are car through the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a nice job with fixing my hail damage.
Customer Service - 5.0/5.0 -
Did and excellent job
Returned Clean
My Experience - 0.0/5.0 -
It took many more days to complete than originally estimated.