Gerber Collision & Glass - Madison/Wayne Terr.

My Experience - 5.0/5.0 -

Well done on removing the hail damage and for getting are car through the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a nice job with fixing my hail damage.

Customer Service - 5.0/5.0 -

Did and excellent job

Returned Clean

My Experience - 0.0/5.0 -

It took many more days to complete than originally estimated.

My Experience - 0.0/5.0 -

There was some paint sprayed on the roof trim. The trim is black plastic on F150. But everything else seems to fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Have over spray on the black plastic trim on a 2022 F150. They did get it done fast with all the other local hail damage.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Like the way you do business

Repair Quality - 5.0/5.0 -

Job was well done, and timing was respected

Customer Service - 5.0/5.0 -

The customer service was nolageable

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

When my insurance company asked me to choose a repair shop, I decided to place my trust in you; however, I am unfortunately not satisfied with your service. On the day I dropped off my car—when it happened to be raining—the response I received was, "I'm sorry, I forgot to cover it." As a result, there are now water stains on my vehicle, and all I received were tips on how to clean it myself. You charged over $1,000—is *that* what you consider professional service? Furthermore, I noticed scratches on my truck that weren't there before. In any case, I do not think I will be recommending you in the future. Thank you.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

I thought I would get my car back in good condition after waiting a month and nearly two weeks, but I was disappointed with your service. On the day we dropped it off, the forecast called for rain; I assumed you would take care of my car, but you failed to protect it. The person in charge of the repairs simply told me, "I'm sorry, I forgot to cover it." As a result, everything got wet and stained; new scratches appeared that weren't there before, along with white spots on the plastic light fixtures. Furthermore, the plastic trim on the right-side fender (on the passenger side) had come loose. I noticed many imperfections in the vehicle. I cannot recommend your service; although you were supposed to clean the car, I found shards of glass embedded in the fabric lining of the sunroof—the very glass that had broken—as well as a cardboard tube left behind for some reason I can't fathom. Anyway, I’ve certainly had an experience with you—thank you very much.

Customer Service - 0.5/5.0 -

I thought I would get my car back in good condition after waiting a month and nearly two weeks, but I was disappointed with your service. On the day we dropped it off, the forecast called for rain; I assumed you would take care of my car, but you failed to protect it. The person in charge of the repairs simply told me, "I'm sorry, I forgot to cover it." As a result, everything got wet and stained; new scratches appeared that weren't there before, along with white spots on the plastic light fixtures. Furthermore, the plastic trim on the right-side fender (on the passenger side) had come loose. I noticed many imperfections in the vehicle. I cannot recommend your service; although you were supposed to clean the car, I found shards of glass embedded in the fabric lining of the sunroof—the very glass that had broken—as well as a cardboard tube left behind for some reason I can't fathom. Anyway, I’ve certainly had an experience with you—thank you very much.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great communication during busy times.

Customer Service - 4.5/5.0 -

Great communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair, communication, and service levels were all outstanding.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Just felt I pushed back for Hail repair and I was paying for a Rental car

Repair Quality - 3.5/5.0 -

I scheduled my Repair and the wknd before I brought it in a Hail Storm came in and there where 100s of cars there..I understand you have to make Hay when the Sun is Shining..But you cant take a scheduled appointment before others feel i was pushed back. But understand paintless dent repair is your Bread and Butter. Just felt pushed back while the Boy's make cash

Customer Service - 4.0/5.0 -

Where all nice and helpful. I was just Frustrated at the time it took had to rent a Car... Then see Ads on FB saying we will pay deductible and give you Rental... Talk about a slap in the Face...Awesome

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kalei was incredibly helpful and communicative throughout the whole process. It felt as though i was being informed and checked in on the whole time. Despite everything, i would be sure to bring another car back for repairs if she’s working there.

Customer Service - 5.0/5.0 -

See previous comment

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so nice! I appreciated the text updates and constant contact. Work looks great, and my car feels brand new with the detail!

Customer Service - 5.0/5.0 -

Everyone was so nice! I appreciated the text updates and constant contact. Work looks great, and my car feels brand new with the detail!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Top metal rail on top of the car wasn't installed.

My Experience - 5.0/5.0 -

This was the 2nd time using Gerber they do a great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the second time I’ve used Gerber and have been impressed both times.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The work done on our vehicle looks great . We even got our vehicle back before the expected date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work! Don’t see any signs of the hail damage.. We also got our vehicle back earlier than expected. Thank you

Customer Service - 5.0/5.0 -

Top notch service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

overall they do a great job but it was a very busy/stressful time when the hail storm

Repair Quality - 3.0/5.0 -

There is a film on driver's side mirror and a few smudges by the speedometer. They won't come off. I'll have to call to make an appointment to bring it in. Also inside vehicle, the new windshield was very dusty

Customer Service - 5.0/5.0 -

Great customer service. Anthony was a hoot in the middle of all the haul damage chaos. They finished my vehicle early too