Gerber Collision & Glass - Mayfield Heights

My Experience - 5.0/5.0 -

No comments.

Likely to Recommend - 0.5/5.0 -

I don't make recommendations.

Repair Quality - 4.5/5.0 -

No comments.

Customer Service - 5.0/5.0 -

No comments.

My Experience - 5.0/5.0 -

I feel the work done on my Ram was very professional quality work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My vehicle was brought in for a window replacement and wheels and tires. My car was in the shop for over a month and I spent my own money which was over $750 on a rental due to how long they had my vehicle. I worked for enterprise and know when the car is in the shop longer than expected and the insurance no longer covers the rental that body shops will cover the rental for you due to the extended time of keeping the car.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

It has not been completely repaired; but the body and mechanical work was excellent

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I would but let them know it may take longer ..

Repair Quality - 5.0/5.0 -

The repair looks good. Only have the car back a day or two so I need to wait and to how it functions as I use it.

Customer Service - 3.5/5.0 -

I was told car would be ready in a week and a half but I figured it might take 2 weeks. But toward 2 weeks I got a call that the car was not ready for closer to 3 weeks. I called several times to say I needed the car sooner. I think this calling helped me get the car a little sooner than 3 weeks.

My Experience - 5.0/5.0 -

I am pleased as to how dedicated they are to help resolve your issue. They're accommodating and prompt to get to the process of completing the repair in a timely manner. They kept you informed on how things are going with your car being fixed and if it is meeting the deadline as promised. Staff were nice, too.

Likely to Recommend - 5.0/5.0 -

Actually, this is my second time with the Gerber's. My son and I are very satisfied with how their work is done. So yeah I could highly recommend this shop to my friends in the future.

Repair Quality - 5.0/5.0 -

I am very satisfied with the result of the repair of the damaged part of my car. It looks like brand new.

Customer Service - 5.0/5.0 -

From the receptionist to the estimator, they are all pleasant and accommodating. They properly explained the whole process and answered all my questions.

My Experience - 5.0/5.0 -

Fantastic experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0 -

On my f-150 truck the bed is not complete.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I definitely would recommend them.

Repair Quality - 5.0/5.0 -

You would not know that my car had been in an accident.

Customer Service - 5.0/5.0 -

Communication and work both excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great

Customer Service - 5.0/5.0 -

Val, the receptionist at the front desk was the best!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The manager and estimators kept in constant contact with me during the repair process. The repair was completed sooner than the completion date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Checked the entire truck, could not see any change in color or any signs of damage

Customer Service - 5.0/5.0 -

Communication throughout the repair and ease working with insurance

Likely to Recommend - 2.5/5.0 -

Because it was covered by insurance, I'm unsure of costs. The service seems to be good, but the communication was terrible.

Repair Quality - 5.0/5.0 -

The repairs seem to have been completed (it's only been a couple of days, but thus far everything seems fine)

Customer Service - 1.5/5.0 -

My repair was cancelled twice. I understand having to push appointments, but I wasn't notified until the day before I was scheduled to bring my vehicle in. I understand things come up, but if you need to push back an appointment 3 weeks, then that means you didn't just determine it needed to be pushed the day before.

Likely to Recommend - 5.0/5.0 -

Car ok

Repair Quality - 5.0/5.0 -

Vehicle was repaired as expected and drives like new

Customer Service - 5.0/5.0 -

The vehicle as properly repaired

My Experience - 0.0/5.0 -

Communication and update text messages were very good. It did seem to take a long time.. a lot of days without a vehicle. Probably had to wait for parts instead of getting them in house before dropping off car. I had eye surgery so I haven’t seen the car yet.

My Experience - 5.0/5.0 -

I picked the car up today and it drives very well so far so yes I am very happy. Thank you for your work and having Jenna get in touch with me to let me know how things were progressing.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

The work that was done in my car is really great, but I’m still feeling a wobbling and I was told I would get a call back regarding the alignment numbers or something and I was never called back and was told maybe it just feels different from the cars that I have been renting. I said no, it wasn’t doing this before. Also, the right side of my car did hit the curb and somebody at the shop there told me the insurance wouldn’t cover it, but the insurance told me that somebody at the shop told the insurance it didn’t look like damage from a curb, but it was. I have pictures of the curb to prove it.

Customer Service - 4.0/5.0 -

The first man, I spoke to was very knowledgeable and easy to talk to. But I don’t like the interactions with the woman I spoke to later after the repairs were done

Likely to Recommend - 0.5/5.0 -

grange adjusters should never recommend Gerber colllision and glass to no one.

Repair Quality - 0.5/5.0 -

jeep was dirty inside and had over spray on bumpers and moldings, I would never take my vehicle back there for any reason.

Customer Service - 0.5/5.0 -

employees talk down to me, even after spending over $ 18,000.00.

My Experience - 5.0/5.0 -

Very good about communicating the keeping us updated about the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work. Excellent communication and transparency about all aspects of the repair process.

Customer Service - 5.0/5.0 -

Really personable, thorough, and helpful.