Gerber Collision & Glass - Mayfield Heights

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everybody was so nice. Through no fault of their own things got a little delay to receive the part that was needed, but they were very thoughtful and kind.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Delayed a little bit, but they did a great job and they were very nice

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Communication was great

Customer Service - 5.0/5.0 -

Text updates and service were great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Did great job

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They took my car may 14th and I got it back June 6th which I thought was a long time. But the car is fixed exactly how it was when I bought it. You couldn’t even tell I had an accident. The staff was wonderful, and time I called they answered all my questions. I would definitely recommend them

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I wish there were better communication between your business and my insurance company. There were a point when I felt like I was working on the clock middleman-ing the communication between the both of you.

My Experience - 5.0/5.0 -

Took a while but drives like new now!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Brian, Andre were very professional they did more then help me with my car but my rental my car looks fabulous thank you guys Brian definitely gets a 10 star from me. I would love to do business in the future if needed and last, but not least Miss Veronica. She was very reassuring. Put my mind at peace about the estimated time of where my vehicle was done. she took her time. She helped me out and kept in touch with me and I’m very grateful. I am happy to have dealt with a great team to fix my vehicle.

My Experience - 5.0/5.0 -

I love my experience that I had with Gerber. I was kept up to date on the steps that they were at. I would recommend your company to everyone. Thank you again 💓

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication and excellent work. Thank you for your help!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Sticky stuff on the hood of my car Bumper is crooked they are going to replace it next week

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They had my car for 3 weeks and raised the claim amount from $1600 to almost $4000, which is absurd. When I got the car back, they said they could not get the bumper on straight so they ordered another one and I could come back next week. Now they are saying that the technician who is doing it is out sick and it’s going to be another week before they can put it on. I’ve never been so disappointed in my life.

Customer Service - 0.5/5.0 -

They were very nice but never gave accurate information and never called back when they were supposed to

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Some paint touch up still needed

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looked new when picked up

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

See previous comment.

Customer Service - 4.5/5.0 -

Driver's door 99.9% okay. Needs very slight alignment. Unfortunately, thru this week, I have had no time to return for an adjustment.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. They kept us updated on the progress. Great experience.

Customer Service - 5.0/5.0 -

Great customer service. They kept us updated on the progress. Great experience.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0