Gerber Collision & Glass - Murfreesboro/Thompson

4.9 (5,042reviews)
98%
2110 N Thompson Ln,  Murfreesboro,  TN  37129
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Gerber Collision & Glass - Murfreesboro/Thompson offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Infiniti
Nissan
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Email

Reviews (5,042)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and courteous service throughout the repair process. Communication was a standout strength, with customers appreciating regular text and call updates keeping them informed at every stage. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule, exceeding expectations. A few customers noted minor issues such as misaligned parts, cleanliness concerns, or occasional communication gaps, reflecting areas customers themselves identified for improvement. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... with. They keep you informed and updated frequently. They exemplify what customer service is all about" Read more
"... exceptionally great! The staff were super friendly, and the service was phenomenal. The process was easy from start to finish, and my car looked new when ..." Read more
"... quick process. I can pick apart flaws on vehicles and could not even tell there had been repairs made to ours. Absolutely perfect and flawless paint and repair ..." Read more
"... are all appreciated for their attention to detail. The final work is first rate! Like new again! Thank you Gerber for the great quality of your service ..." Read more
"Was totally satisfied with the quality of work done on my 2025 Ford Explorer. The people were courteous and professional at all ..." Read more
"Overall excellent work! Car was finished a week early, the repairs were great my car looks as good as new. Communication was also ..." Read more
"... it looks like it was never damaged. I was further pleased with turn around time of 3 days excluding Good Friday." Read more
"The repairs were done really well and finished ahead of schedule. I am very happy with the results. I highly recommend."
"It was actually done earlier than planned. They let me know ahead of time that it would be done early."
"Repaired faster than expected"
"... excellent job repairing my car after a wreck. They communicated with me throughout the entire process and finished four days earlier than promised. Professional, ..." Read more
"Communication was excellent. I received text with updates or calls."
"Am pleased with the promptness and how well I was informed about each step in the process. A very good experience."
"Again, the communication was wonderful"
"Excellent at keeping me up to date on the progress of the repairs!"

My Experience

This was one of the best garage experiences that I’ve ever had. The repair looks great. Chase kept me informed throughout the process. Even though there was a delay, completing the job I trusted that it would be done correctly. Chase went above and beyond to take care of my Honda. He is very professional an and courteous. He could teach others in the service industry quite a bit about exceptional service as a manager.

Likely to Recommend

Repair Quality

Great communication throughout the repair. Great results

Customer Service

Chase was one of the best communicators I’ve worked with. They even fixed an issue with my headlights that was not part of the repair.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the work put in to making my car like new inside and out!

Likely to Recommend

Repair Quality

They did a great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people work at Gerber!! Always professionals, they do outstanding work with such perfection, and most of all they are all so kind, Thank you Gerber, very much appreciated! and job well done!!

Likely to Recommend

Repair Quality

Gerber is the best and service was exceptional!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Chase was really helpful! Staff was always patient with my calls to follow up on status of claim. I really appreciated their friendliness and customer service.

Customer Service

Chase was very helpful Staff friendly!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Clear communication all the way through the process. The truck looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Would definitely recommend

Repair Quality

Great service

Customer Service

Very satisfied with my repair results. Chase and the team are top notch and everything went great. Will definitely recommend and they made the process very quick and easy.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service. Very happy with the work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great process! Friendly people that helped explain the process and kept me updated along the way.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Chase and the entire team there is great. I have always had positive experiences with them and they treat people like they are the only customer they have.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Process was easy and everyone was very helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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