Gerber Collision & Glass - Murfreesboro/Thompson
Gerber Collision & Glass - Murfreesboro/Thompson offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. It is refreshing to see the quality control program implemented and impacting the delivery of the finished product
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Driver fog light doesn't work and a couple other issues I've spoke with them about already need to be addressed. I was asked to return at my earliest convenience to have them looked at. Very inconvenient for me and could have all been avoided.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you for delivering my vehicle with not only a great repair but much cleaner than when I brought it in. First class as always.
Likely to Recommend - 5.0/5.0 -
I always do.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great staff! Every person we dealt with was friendly and pleasant. Don't change a thing.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Right turn indicator is not working. There is paint or primer on the right rear tire.
Likely to Recommend - 3.5/5.0 -
I think you need a little more time spent looking over the vehicle after repairs.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The body work looks okay. However, the right tail light had to be re-bulbed( 2 bulb with broken filaments) The right rear tire had over spray on it. And in addition there was tape left on the trim from the paint shop.
Returned Clean
My Experience - 0.0/5.0 -
No need for contact... First of all, I do need to say that all the staff was very friendly. I was disappointed that it took so long to get the car into the shop in the first place. Also, I would have liked to have been notified of repairs as they were being done. It would be good for the things the mechanics are working on to be available to the people who answer the phones. Additionally, when the mechanic did call to inform me the car was finished, there was NO mention of a potential deductible needing to be payed. If that had been made known, I would have made all the arrangements and corrected everything with insurance before arriving to pick up the car, rather than have the added stress. It just seems that everything could be done a bit more efficiently with a little more communication between mechanics, phone/front desk personnel, and customer.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I came in contact with throughout this process was kind, attentive and helpful!!! I would give your company a 15+ out of 10! I would highly recommend you to anyone!!! Thanks so much for the pleasant experience!!! Sandi McDaniel
My Experience - 5.0/5.0 -
Excellent work with clear communication throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Very good
Customer Service - 4.0/5.0 -
Very good
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Daily communication on the status of the repair. alerted quickly about 1st bumper received was of poor quality and needed to extend repair time to receive a 2nd bumper that met the quality criteria. again, great communication daily and finished before stated new date. Quality looks good and paint job was excellent. Care of vehicle was great and received vehicle clean inside and out. Very happy and will be glad to recommend you to anyone. thank you for your service. Everyone i met was pleasant, positive, and very service oriented. thank you again. Greg Thon