Gerber Collision & Glass - Murfreesboro/Thompson

My Experience - 5.0/5.0 -

Very courteous, professional service absolute pleasure to do business with . Highly recommended !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Repairs were quick and fast customer service was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Adjuster was very friendly and kept me aware of each step

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

No visible or performance concerns have been noted thus far.

Customer Service - 2.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

The repair and repaint looks nice, but my bright light on the left side was installed incorrectly. I just now found that out because I was driving in the storms and I tried to put on my bright and I couldn’t. I have to bring my left blinker towards me and hold it while driving instead of being able to push it out and it stays on bright like it was before. This needs to be fixed ASAP. Thanks

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I was referred here by someone at Nissan, but I have already gone there to share my experience, they were surprised to hear it, so must be bad luck on my part

Repair Quality - 0.5/5.0 -

The quality of work is not great, the gap on the hood is different from one side to the other and the weather strip is separated due to it. I also had a sensor go off from the cruise control, not to mention the battery died when I got home and had to jump it off twice. It was replaced in February which was only 3 months ago. I called them to tell them what was going on with it and to let them know about the dash lights that came on and off a couple times, but they said (Chase was in a meeting and would call me back when he got out, of course no call back.

Customer Service - 0.5/5.0 -

Well considering I told them in advance I had to go to Michigan in a week (Thursday) and asked if I should wait until I got back to get it fixed, I was told it would be finished in a week, and to bring it in. After a week I called the afternoon of the day I was supposed to leave I had to call them to find out it’s not ready and hopefully it would be done tomorrow Friday, however late Friday when I called them only to find out it still was not ready (now 9 days) I told them I had to go to Michigan, I had appointments set up to deal with my mothers 92 years old estate, and was told to take the rental. Then I received a call that evening to see exactly what day I was coming back? I said the 29th which was the following Sunday. I was told to go ahead and they would work it out. Once I got to Michigan, I got a call from the insurance company stating that the car was done and they were stopping payment on the rental at the end of that day, this was Monday, and I spent the entire day talking to Enterprise who was great, Gerber who said repeatedly I don’t know, and finally Progressive who eventually said they would pay through Friday. All in all Gerber cost me two days up front and three more days at the end, of what should have been an eleven day vacation. Really they stole 6 days because one day was on the phone all day dealing with it all.

Returned Clean

My Experience - 5.0/5.0 -

Very polite management and crew. I would definitely recommend them to family and friends.

My Experience - 5.0/5.0 -

Liked the finished repair and was treated great. Thank you all so much!

My Experience - 5.0/5.0 -

I was very impressed with the professionalism of the entire staff. The truck looks fantastic.!! Hopefully, I won’t have to use you again, but if the situation arises, I would not hesitate to use Gerber again!!

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Gerber, and hopefully I will never need any more repairs, but if I do, I will use Gerber!!!

Repair Quality - 5.0/5.0 -

Everything looks fantastic!!

Customer Service - 5.0/5.0 -

No problem whatsoever. Everyone was very helpful and very congenial.

Returned Clean

My Experience - 5.0/5.0 -

The repairs were completed when projected. We were kept informed of the progress. All staff were pleasant during interactions. We were very satisfied with our repair experience. Your team did an awesome job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Timely repairs, good communication, great job👏

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much for your excellent service and customer service, for helping me to get a rental car. I really appreciate.

Likely to Recommend - 5.0/5.0 -

A professional experience.

Repair Quality - 5.0/5.0 -

A professional experience. I took my car to Gerber for a damage evaluation on Monday after the accident on Friday. My Estimator was Brian Thompson. He evaluated my car and submitted the claim to State Farm. Repair began a week later on Monday and was completed on Wednesday afternoon. The repair of my car was great. The staff of Gerber were informative and helpful.

Customer Service - 5.0/5.0 -

Great service.

Returned Clean

My Experience - 5.0/5.0 -

Car looks great and representative I worked with kept me informed and made sure I was satisfied with the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The representative I worked with was very helpful. He kept me informed about the repair and the job was completed early. There is no sign of the damage that was repaired. I was very happy with the use of Gerber Collision.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was performed in a timely manner. Friendly and pleasant staff, knowledgeable. Kept me informed on status of repair, assisted with rental return!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome workmanship and amazing turnaround. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing 10+. Fast , professional service. Hard to imagine any better

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work. Vehicle looks great after repairs.

Customer Service - 5.0/5.0 -

Friendly.

Returned Clean

My Experience - 5.0/5.0 -

I just picked my car up from the auto dealership, and I couldn’t be happier with the experience! They finished the work on my vehicle faster than originally planned, which was such a nice surprise. My car honestly looks almost brand new again. The communication throughout the entire process was excellent, and the customer service was top-notch. They kept me updated regularly and made everything stress-free. What really stood out to me was that my passenger side door had some noticeable scratches from a separate incident, and they went ahead and fixed them without me even asking. That level of care and attention to detail meant a lot. I truly appreciate the extra effort and highly recommend them!

My Experience - 5.0/5.0 -

Thanks to the Gerber team. My car was ready earlier than expected. Looks like new!

Likely to Recommend - 5.0/5.0 -

I’m a long customer. Very pleased with your service.

Repair Quality - 5.0/5.0 -

Excellent and timely work. Car looks great!

Customer Service - 5.0/5.0 -

Timely updates. Very courteous communication.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Job was done quickly.