Gerber Collision & Glass - Palatine

4.9 (4,197reviews)

97%

(847) 438-4303

20338 N Rand Rd, Palatine, IL 60074

97%

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20338 N Rand Rd
Palatine, IL 60074

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About Gerber Collision & Glass - Palatine

See Photos

20338 N Rand Rd
Palatine, IL 60074

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Palatine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (4,197)

Sort By:
Newest
Rating

3,602 Customers Rated

5 Stars

71.4% Complete

(2997)
4 Stars

9.5% Complete

(398)
3 Stars

1.8% Complete

(74)
2 Stars

1.1% Complete

(48)
1 Star

0.5% Complete

(21)
< 1 Star

1.5% Complete

(64)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and phone calls throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The front desk staff and overall team were frequently described as friendly, professional, and accommodating. Complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many customers. A few customers noted areas for improvement, including occasional miscommunications, portal update delays, and isolated concerns about repair quality requiring return visits.

Select to learn more

Timeliness
Communication

"The car looks great and was finished ahead of schedule."

"... regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as new!" Read more

"it was delayed and I had to pay extra for car rental"

"It only took 3 business days which was outstanding"

"My car was ready a few days later than promised, originally. But gerber offered to cover the extra days of rental ..." Read more

"I got text message updates throughout the process and was able to see some updates from the carwise ..." Read more

"... process much easier than it typically would have been. They took the time to explain each step in the process and kept me updated without any prompting on my end. ..." Read more

"... comments texts on the step by step repair on my vehicle. The communication was really good during the repair process. And the team at Gerber was awesome. Thanks Gerber ..." Read more

"Delays in parts ordering and terrible communication up until the day I picked up my car—had to call to find out if it was finally done bc ..." Read more

"Clear communication, regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as ..." Read more

Timeliness
Communication

Timeliness
Communication

"The car looks great and was finished ahead of schedule."

"... regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as new!" Read more

"it was delayed and I had to pay extra for car rental"

"It only took 3 business days which was outstanding"

"My car was ready a few days later than promised, originally. But gerber offered to cover the extra days of rental ..." Read more

"I got text message updates throughout the process and was able to see some updates from the carwise ..." Read more

"... process much easier than it typically would have been. They took the time to explain each step in the process and kept me updated without any prompting on my end. ..." Read more

"... comments texts on the step by step repair on my vehicle. The communication was really good during the repair process. And the team at Gerber was awesome. Thanks Gerber ..." Read more

"Delays in parts ordering and terrible communication up until the day I picked up my car—had to call to find out if it was finally done bc ..." Read more

"Clear communication, regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as ..." Read more

Louis (Jeep owner) reviewed 8/31/26

Gerber customer service was fantastic. Tougher repair but kept me updated thru the process from start to finish. Highly recommended!

Giana (Mercedes-Benz owner) reviewed 8/31/26

Xinhong (Honda owner) reviewed 8/31/26

Good

Ravinder (Lexus owner) reviewed 8/31/26

Paul (Honda owner) reviewed 8/29/26

All good! I am a repeat customer!

Laura (Subaru owner) reviewed 8/28/26

Thank you. My car looks good as new.

Sandra (Nissan owner) reviewed 8/28/26

Very helpful staff. coordinated rental, transfered bulky items and good communication. Work looks good and they found some recall work I needed to have done. Done ahead of estimated repair window and handled return of rental. A dated looking building compared to a close by competitor but work is flawless. Maybe they save showroom money to pay for quality workers, hope so.

Kathleen (Buick owner) reviewed 8/24/26

I have already recommended a friend.

They are always so nice and accommodating.

Again, nice and helpful.

Terry (Chevrolet owner) reviewed 8/24/26

Surasak (Honda owner) reviewed 8/24/26

Craig (Nissan owner) reviewed 8/24/26

Great service. Speedy repair.

Friendly and professional

Patrick (Ford owner) reviewed 8/24/26

Excellent communication, high quality repairs, and amazing customer service

Mark (Subaru owner) reviewed 8/24/26

Onnastasia (Buick owner) reviewed 8/24/26

Did a wonderful job on the vehicle, I’m only giving it 8 because it took longer than the agreed time.

Again it’s just the timing of the service otherwise wonderful customer service

Hilda (GMC owner) reviewed 8/24/26

Tim (Cadillac owner) reviewed 8/21/26

Robert, Dominique & Julien were all professional, competent and friendly. The work on my car was really good. Once again, I’m happy to do business with Gerber.

Renal (Toyota owner) reviewed 8/20/26

Faith (Acura owner) reviewed 8/20/26

Nancy (Honda owner) reviewed 8/20/26

Steven (Nissan owner) reviewed 8/19/26

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Gerber Collision & Glass - Palatine

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Palatine

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,197)

3,602 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?