Gerber Collision & Glass - Palatine

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

if i were to recommend a company that will have you right for what you may need for your car etc is this one!Gerber collision company fixed my car so fast and did such a great job including customer service. thanks again!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

First time I'd used this particular Gerber location, but have had several car repairs done by Gerber. This location lived up to the previous 'all good' results. The on line messages were new to me (from the previous repairs years ago) and also very helpful.

Likely to Recommend - 5.0/5.0 -

Been to several Gerbers with several cars. Always know will get quality repairs and great service.

Repair Quality - 5.0/5.0 -

Updates were timely and the repair looked great.

Customer Service - 5.0/5.0 -

Very nice. Explained the process well.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very prompt and professional. Car looks great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied, excellent works, fast repair.

Customer Service - 5.0/5.0 -

Excellent customer service and communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

You were great to work with! Very personable, great communication, etc. Noticed many scratches on the new piece though.

Customer Service - 5.0/5.0 -

Very warm and communicative!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

One small problem but I am working with Robert to resolve this.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All around pleasant experience and people.

Customer Service - 5.0/5.0 -

Overall pleasant people and customer service

Returned Clean

My Experience - 5.0/5.0 -

Daily updates on progress of car! Car was very clean when I picked up car! Front desk was friendly and knowledgeable! Would use them if necessary again.

Likely to Recommend - 4.5/5.0 -

Found to be reliable

Repair Quality - 5.0/5.0 -

Car looked great when I picked it up!! They communicated each day on the progress of the car! The office was also very friendly!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent experience completely with everything and all there updates get me in fox thru the entire process and receptioo op n was so wonderful their the entire process . I will highly recon’s Gerber collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for cleaning up the back corner which was separate from what it was in for. Beyond the call of duty!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I had to contact my insurance to get approval to get the car fixed correctly

Repair Quality - 0.5/5.0 -

1. It took too long to get the vehicle back. 2. I found issue with vehicle on right side. it seems like that was not part of the quote however there is big visual defect on right bumper and fender. 3. Manager of the shop told that that is not part of the damage so they can not do anything about it which is non-sense. if that is the issue that should be part of the estimate. Now they told us to contact the insurance to get another quote. Insurance delay about 2-3 weeks to make decision on either total the car or fix.. if that was part of the initial estimate who knows. All I want is to get the car fixed.. the estimate was pretty high and my expectation was get the car fixed right.

Customer Service - 0.5/5.0 -

They keep telling us that they are working on the car, however they did not. They said they will paint the car about 2-3 weeks ago,, but it took 2 weeks to paint the car... I was told that manager got let go...

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I had to forego picking up my car two times because the repairs were inadequate

Customer Service - 3.5/5.0 -

In spite of the fact that repairs weren't adequate on multiple occasions. Everyone was nice & accommodating. Dominque was AWESOME!

Likely to Recommend - 4.5/5.0 -

As along as the Work that is to be done in 30 days, comes out as promised

Repair Quality - 4.0/5.0 -

Over all looks good. There is some orange peeling and at least one drip in the paint. There also was a chip at the bottom of the back passenger door. Julian said they have to wait 30 days before they can buff out the imperfections. I also found a ding on the driver side rear quarter panel that wasn't there when I dropped off the truck. He said they would take care of that at the same time as they do the other areas in 30 days.

Customer Service - 4.5/5.0 -

Very good except for some slight miscommunications.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleasantly surprised that this was such a quick and easy process! Down to the text updates and tracking system that you guys provided

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean