Gerber Collision & Glass - Plainfield

My Experience - 5.0/5.0 -

They did an awesome job e job! My car looks like it’s new again!

Likely to Recommend - 5.0/5.0 -

I have already told several people what a great job they did.

Repair Quality - 5.0/5.0 -

Gerber Collision & Glass did an awesome job on my car-it looks brand new!

Customer Service - 5.0/5.0 -

Chinda did a great job keeping me posted on the progress of my car repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Not happy with how we were told timing and it was not followed. Also not happy they didn't inform us that they couldn't do the work and had to send it somewhere else.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Could rate higher if it available.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Chinda was exceptionally helpful and the repair was fixed properly❗️

Likely to Recommend - 5.0/5.0 -

Not a problem to recommend

Repair Quality - 5.0/5.0 -

I did this survey already, but Chinda was great to work with and I was very satisfied with Gerber’s quality.

Customer Service - 5.0/5.0 -

I did this survey already, but Chinda was great to work with and I was very satisfied with Gerber’s quality.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Collision repair was good, communication was excellent but clean up could have been a little better

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

By far the quality of workmanship and service support at this Gerber location is evident of a well managed operation.

Repair Quality - 5.0/5.0 -

The Plainfield Gerber Collision Group have done an outstanding repair job on my vehicle. Everything about this group of professionals is a 10 plus! Professionalism, knowledge, and courtesy shows in everything they do. From the minute I entered the office I was warmly greeted by the kind lady at the service desk until I picked my vehicle that was delivered by my Gerber representative, Ryan (extremely courteous and friendly) I knew I made a good decision about selecting Gerber for my repair. This place top notch in my book.

Customer Service - 5.0/5.0 -

This standout professional was Ryan. His dedication to the job was evident every time he called with a repair progress update. Ryan’s courtesy and professionalism was just as evident when I stopped by to check in for an update. He’s clearly your “star” player on the all-star team at this Gerber location. I also have to compliment the customer service desk Lady (can’t remember her name) on her wonderful attitude and very kind service help.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the great work that was performed on my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Of course I will recommend this company; the work, quality, and service speak very highly of it.

Repair Quality - 5.0/5.0 -

Excellent quality in work, service, and results

Customer Service - 0.5/5.0 -

Quality and service throughout the entire process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks good

Customer Service - 5.0/5.0 -

They were very courteous and helpful with the process

Returned Clean

My Experience - 5.0/5.0 -

The service was amazing. Everything was explained to me and the lines of communication remained clear and open throughout the whole process.

My Experience - 5.0/5.0 -

I was made aware of what they needed to do and gave me updates on the progress and the repair looks good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0