Gerber Collision & Glass - Plainfield

My Experience - 5.0/5.0 -

My Mazda looks amazing! Thank you to everyone at the shop. Especially Chinda he kept me updated with the whole process!

Likely to Recommend - 5.0/5.0 -

Anyone I know who gets into an accident I will tell them to come straight here!

Repair Quality - 5.0/5.0 -

Amazing work! Thank you gerber collision of Plainfield!

Customer Service - 5.0/5.0 -

I was kept updated through the whole process of my vehicle being at the shop.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I brought my vehicle in for damage that was done to my car and from start to finish Gerber was top notch. The work completed earlier as expected.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my third repair at this location. They do a great job everytime. Very personable and kind.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Second car repaired at this location and second car that looks good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and communication

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

There is no other place I would refer anyone to go to other than your Plainfield location.

Repair Quality - 5.0/5.0 -

Everything went great. Tony and his team were awesome. They kept me informed the whole way and were done in timely fashion.

Customer Service - 5.0/5.0 -

It’s just nice to deal with nice and honest people. Tony and his team were great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely amazing! They took care of me! Well mannered staff! Definitely know what they’re doing?

Customer Service - 5.0/5.0 -

Amazing!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber kept in contact with me through the whole process. The details were easy to follow when the car arrived. I was amazed by how fast my car was complete.

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

At this time I am not sure I would recommend anyone to this shop location. However in firmer times all services were completed with highest level of quality & performance.

Repair Quality - 0.5/5.0 -

I have already discussed in a follow up email 1/5/2026 with following Manager about poor quality repairs. Michael Caruso Market Manager West Suburban 400 W Grand Ave Elmhurst, IL 60126

Customer Service - 0.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was well done. Impressed by service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This was the most pleasant car repair experience I’ve ever experienced. Tony was knowledgeable and professional. He explained how it was going to go and that is just how it went. I received regular texts informing of the progress of the repair. My car looks and runs great! It really couldn’t have gone any better. I am highly satisfied.

Likely to Recommend - 5.0/5.0 -

I have had previous experiences with other repair shops, and this was by far the most pleasant. From the time we walked in, Tony made me feel he was knowledgeable and trustworthy. He explained the process with not only the repair, but also the insurance coverage and car rental. He was concerned about my satisfaction and made the experience stress free.

Repair Quality - 5.0/5.0 -

My repair went extremely smoothly. There were no surprises and I’m very satisfied with the work completed.

Customer Service - 5.0/5.0 -

Tony could not have been more knowledgeable and professional. He was extremely courteous and things went just how he informed me they would.

Returned Clean

My Experience - 5.0/5.0 -

Excellent service as always

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job would recommend to all my friends

Customer Service - 5.0/5.0 -

Great and Eddie kept me informed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the repair that previous damage isn’t noticeable!

Customer Service - 5.0/5.0 -

Really satisfied with the work done to my car the folks that worked on my car were able to get the my car in and out within a day! Definitely will return if other things come up!

My Experience - 5.0/5.0 -

You made the process easy. Everyone was fantastic and I will definitely be recommending this shop . Apart from professional everyone was very attentive to any questions we may have. Thank you !

Likely to Recommend - 5.0/5.0 -

Very impressed with the service at the shop and personnel was great!

Repair Quality - 5.0/5.0 -

Everything was done beautifully! Even detailed clean :). Paint 2 thumbs up

Customer Service - 5.0/5.0 -

Mr. Chinda was a professional and attentive representative to this Gerber Collision office. He was very informative and made himself available for any questions we may have from beginning to end. Valerie :) front desk is a sweet , professional and as well informative about the process. She is the first friendly smile that welcomes you . She represents your place well and that matters:)

Returned Clean

Likely to Recommend - 5.0/5.0 -

They were really good!

Repair Quality - 5.0/5.0 -

This Gerber is the best!

Customer Service - 5.0/5.0 -

Very nice and respectful.

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Had my car longer than expected due to inability to get a part. Not their fault but frustrating.