Gerber Collision & Glass - Portland/Cully Blvd.

My Experience - 5.0/5.0 -

The repair was done in a timely fashion and was reasonably priced. I appreciated the communications with Stephan.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This shop is both service oriented and highly efficient. They deserve the highest recommendation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Highly competent service. Plus, nice people!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was so smooth, communication was great, and my car was ready early!

Customer Service - 5.0/5.0 -

Great communication and everything was so fast

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed every step of the way

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I've had my car repaired at your shop before and I came back because I liked the quality of the repair but the communication last time was 2/10, but this time was completely different. Your automated text system was amazing and it kept me informed the entire way. I'm a completely happy customer this time. Thank you!

My Experience - 5.0/5.0 -

The communication is great. I always knew what was going on with the repair of my car. Everyone there was extremely nice and always helpful when I spoke to them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great place to have work done

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The whole repair process was easy and I was updated through the entire time my car was being repaired. I’m very happy with the result!

Customer Service - 5.0/5.0 -

Customer service was great!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Tank is still leaking

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Everyone was great. Service was a combination of friendliness and professionalism. Communication about price, timing a specific work that would be done was clear.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I could not be more happy with the service, communication and quality of work that Gerber provided to me after my car was hit. My car was thoroughly inspected, repaired and returned quicker than expected. Stefan and his team were so helpful throughout the entire repair process. I highly recommend Gerber for all of your repair needs.

Likely to Recommend - 5.0/5.0 -

Would recommend 100%- so happy with this entire process.

Repair Quality - 5.0/5.0 -

My car was thoroughly inspected and reported. My car was returned to me in top-notch condition!

Customer Service - 5.0/5.0 -

From the initial call, estimate and completion of my repair, the team at Gerber were so communicative and helpful. The process from start to finish was seamless.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Gerber staff did a great job of keeping me informed about the status of my vehicle throughout the process. They did a fine job on the repair and restoration of the crash damage.

Customer Service - 5.0/5.0 -

See comments in prior item.

Returned Clean

My Experience - 5.0/5.0 -

Stephan was great. We appreciated his attention to detail. Our car looks good as new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very good communication and good body work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

No one followed up with me about the alignment, and I'm noticing that the passenger headlight isn't working properly.

Customer Service - 3.0/5.0 -

See last comment. Communication about the rest of the repair was good, but I haven't gotten any follow up to my questions after getting the vehicle back.

My Experience - 5.0/5.0 -

Car looks great I’m assuming everything works. Nice job…thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was done beautifully, timely, and I really appreciated Gerber Collision keeping me up to date with the progress on my car.

Customer Service - 5.0/5.0 -

Polite and available

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Overall the experience of arranging drop off, pick up, rental care, and payment through insurance was smooth. The only aspect that wasn't ideal was they installed a used side mirror that had some scratches without advising me if that plan until I went to pick up my car. I would have appreciated discussing that beforehand.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will highly recommend them. And let my insurance agent know his advice was excellent in recommending them to me.

Repair Quality - 5.0/5.0 -

Gerber Collision & Glass came highly recommended by my insurance agent after my car was broken into. I was able to get in for an evaluation the same day I filed my claim. Going in I was worried how soon the repairs would be done and if they would be done right. I am so grateful to Gerber Collision & Glass for starting the repairs the very next day and helping me get a rental car. I am most grateful that, not only were the repairs done promptly, but that they were done with excellence. Many thanks!

Customer Service - 5.0/5.0 -

Excellent! I worked with Stephan who examined my vehicle. He was thorough, knowledgeable and explained the process so I understood how the repairs would be done moving forward. The entire team was very helpful, kind & polite. This goes a long way when dealing with the stressful situation that brought me there.

My Experience - 5.0/5.0 -

The whole process was quick and hassle free. Great communication and work. No complaints whatsoever.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0