Gerber Collision & Glass - San Bernardino/S. E St.

Likely to Recommend - 5.0/5.0 -

Ask for Jerry!

Repair Quality - 5.0/5.0 -

Everything went well. Met with Jerry and he walked me through all the steps and enrolled me on text updates as well. The day the car was ready he waited for me and presented me with the great work done to my car. Bonus, I got my car washed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jeff was so helpful , made sure the job was done correctly

Returned Clean

My Experience - 5.0/5.0 -

Jeff went above and beyond with helping me get my claim paid. The insurance company “State Farm” made a calamity of errors causing me undue confusion and stress! Thank you Jeff, you were a pleasure to work with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeff went above and beyond to help me with the insurance company that didn’t want to work with us!!!! Jeff won!!!

Customer Service - 5.0/5.0 -

Same comment! I only worked with Jeff and he was the best!!

Returned Clean

My Experience - 5.0/5.0 -

Jeff got me in and out of service quite and hassle free & answered any questions I had

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeff’s service was exceptional Got me in and out within days

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeff was very nice and concerned about keeping me updated on the stats about my car

Customer Service - 5.0/5.0 -

From the first day I called to get info on what to do until the last day I called to pick up my car everyone was courtious abd professional

Returned Clean

My Experience - 5.0/5.0 -

I had a wonderful experience here. Jerry was so helpful and nice! They finished with my car in a timely manner and they did an amazing job! Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

There is a residue on my windows and car from some overspray.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jeffrey took responsibility and care of everything he was great and went over expectations I definitely recommend Gerber collision and glass

My Experience - 5.0/5.0 -

Best customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The estimators were excellent. The lady in the front office, needs customer service training.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeff Toole was really helpful and a great guy. Made the process really easy, overall very satisfied

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job on repair and wait time not bad

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

What I was told was a two to three day repair job extended to almost two weeks. Auto towed to another town (sister shop) for work completion. Supposedly a email update sent. But that really needs work. No updates sent! Know business recently sold but several “fall through the cracks” types of issues that need fine tuning.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

There were some problems with how quickly my car was repaired. That is to be expected. The use of a email update could use fine tuning. I had to call personally to get my updated. The system failed. Also picking up my car was not a great experience..The person who helped me could use some polishing on his customer service handling.

Customer Service - 4.0/5.0 -

One person was very polite and prompt with helping me. Another person(see prior response) was less so.

My Experience - 5.0/5.0 -

I have no complaints everyone was very helpful and nice.

My Experience - 0.0/5.0 -

I drove 20 minutes then my check engine light turned on. They said to go back but it’s a drive for me and an inconvenience but hoping it gets resolved

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Communication was great

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean