Gerber Collision & Glass - Seattle/15th Ave.

4.9 (1,226reviews)
97%
8753 15th Ave NW,  Seattle,  WA  98117
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Seattle/15th offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,226)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlight flawless repair work, with vehicles often returned looking brand new, and several customers were pleasantly surprised by complimentary interior and exterior detailing. Communication stood out as a major strength, with customers appreciating regular text and email updates throughout the repair process. A recurring theme is vehicles being completed ahead of schedule, which customers found especially reassuring. A few customers noted minor fitment issues or dashboard warning lights upon pickup, and one mentioned inaccurate time estimates, reflecting areas customers feel could be refined. Overall, the vast majority of feedback reflects a highly positive experience, with many customers expressing strong intent to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... experience with this auto repair shop! They were honest, professional, and kept me informed throughout the entire process. The work was completed quickly, ..." Read more
"... and this team specifically. Their customer service, attention to detail, and commitment to quality work are truly outstanding." Read more
"... wasnt necessary. Instead of upselling me, they were honest and saved me money—which really says a lot about their integrity. The quality of the work was ..." Read more
"... throughout the repair process of my car. They displayed exceptional customer service, answering any questions that came forward with understanding and professionalism. ..." Read more
"... worked incredibly hard to repair my vehicle, they finished two weeks ahead of schedule which I deeply appreciated !! The entire experience was excellent and I am very ..." Read more
"... was knowledgeable and pleasant to interact with 👍 Work was finish ahead of time by four days 👎 Car door was replaced, but there was a minor fitment ..." Read more
"They finished 10 days ahead of initial timeline"
"Amazing job and ahead of schedule! Great team that went above and beyond. Will definitely use them again ..." Read more
"... repaired, detailed inside and out unexpected, and returned a day early, saving us car rental fees." Read more
"Communication was excellent I knew what was happening and what stage my car was at every step of the way. ..." Read more
"... staff to the repairs Gerber Collision is excellent, responsive, and takes care of everything down to the finest details. Thank you for being there and giving me ..." Read more
"Communication was especially strong, from start to finish."
"Fast and friendly service. Excellent communication on progress and expected delivery date. Car looks great!"
"Great communication, fast, friendly. 1010"

My Experience

I'm glad they called me at the end of the day when a small part (the plastic that prevents fingernails from scratching the pain at the door handle) came in and was installed. I didn't have to wait through the weekend for the car and I appreciate the attention to detail they always take.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair took less time than expected. We really appreciated the text updates.

Likely to Recommend

Absolutely!

Repair Quality

The work was good as far as I can tell. We haven’t opened and closed the trunk more than a few times since getting the car back.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the work Gerber did on my car

Customer Service

Customer service was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mahalo!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Beautiful job and excellent communication

Likely to Recommend

Repair Quality

Nice work! And they vacuumed my car.

Customer Service

very good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely!

Repair Quality

Best car repair experience ever!!!

Customer Service

Outstanding!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The gentleman that helped us and answered all of our questions he was a very polite guy in the lady in the office also it was very nice 💯

My Experience

Excellent communication and exceeded my expectations on completion of the repair! Also, the detailing of the interior of my car was unexpected and exceptional!! I have already spoken highly of Gerber to my family and friends, and would definitely use them for any future needs!

Likely to Recommend

Repair Quality

Because my vehicle was older, I was denied service from other shops but Gerber, although not glossing over the fact, was able to come up with the part and repair my vehicle. Great job!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication and updates about my car were very frequent which I truly appreciated. The staff were very friendly and accommodating. I highly recommend Gerber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the quick turnaround and excellent customer service. I am so impressed with the quality of work and the care you all took. Thanks again!

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