Gerber Collision & Glass - Seattle/Thorndyke Ave.

4.6 (4,193reviews)
92%
3441 Thorndyke Ave W,  Seattle,  WA  98119

In operation 85 years, 16 years at this location.

Gerber Collision & Glass - Seattle/Thorndyke offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia

Reviews (4,193)

Customers say
Overall Customer Satisfaction
Customers consistently praise Gerber Collision for its outstanding communication, with many highlighting daily text updates and proactive outreach that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new, and several customers noting that interiors and exteriors were cleaned beyond expectations. Timeliness is another strong point, with numerous repairs completed ahead of schedule. Staff professionalism, friendliness, and attentiveness are recurring themes across reviews. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, isolated instances of incomplete repairs requiring return visits, and inconsistent communication toward the end of the repair process.

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Very expedient and helpful. I was very surprised for the courtesy wash not only of the exterior but the vacuum on the inside. I feel confident with my vehicle moving forward and although I hope I don’t have to deal collision repairs again, it’s nice to know that Gerber is there. Thank you for your help and time.

Customer Service

My Experience

Payton did a great job. She was clear and upfront, accommodating, and made the experience stress free. I will definitely be recommending this Gerber location specifically because of her quality of customer service. She deserves a raise or a bonus for sure

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Returned Clean

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Amazing team here! Everyone is very kind and helpful. Reasonably priced and quick turnaround time.

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Returned Clean

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Everything looked great and ran smoothly!

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Everyone I worked with was super knowledgeable and walked me through things thoroughly. Very kind people as well.

My Experience

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The work was not done properly, resulting in delays and having to return to the shop to remedy.

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My Experience

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Excellent customer support, timely communication and completed the service a day earlier than promised.

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Returned Clean

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They were very responsive with all my questions

Returned Clean

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James in particular was fantastic to work with!

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Good. But small piece still needs to be installed

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