Gerber Collision & Glass - Seattle/Thorndyke Ave.
In operation 85 years, 16 years at this location.
Gerber Collision & Glass - Seattle/Thorndyke offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Body repair was fine but the glass installation was sloppy, incomplete and frankly unprofessional.
Customer Service - 0.5/5.0 -
Once again, body shop were helpful and friendly especially when work was delayed because of wrong part ordered but the glass was a never again
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
In the end, they performed quality work, but I was extremely frustrated by the lack of communication and ongoing delays.
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
Very little communication and multiple delays in getting vehicle fixed. Upon final delay, they did step up to get me a rental car and reduce the price of the repair.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were quick and my car looked great. The price reasonable and the people very nice. I was surprised that my car was thoroughly cleaned inside and out as well. I would definitely use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quick, thorough, and lovely to deal with.
Customer Service - 5.0/5.0 -
Supurb
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the text message updates. Car was spiffy clean!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and efficient
My Experience - 5.0/5.0 -
Updated delivery time should have been updated via the email system.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No need to call me. The work was fine. The text messages were annoying, of little use, and sometimes wrong. If you are only going to robomrssage, then better to not do it at all. I wanted to know accurate information, but even the day I was told it was done, the text line said it was on schedule for another week and a half.
My Experience - 5.0/5.0 -
The Gerber/State Farm joint facility makes the repair process as painless as possible.