Gerber Collision & Glass - South Elgin
Gerber Collision & Glass - South Elgin offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
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- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
The repair work itself appeared to go well regarding the original issue I brought the vehicle in for. However, my overall experience was negatively impacted by concerns about damage noticed at pickup and the communication surrounding it. Less than 15 minutes after leaving with my vehicle, I called and left a voicemail regarding the damage because no one answered. I did not receive a return call and had to call back again to get a response.
Repair Quality - 1.0/5.0 -
While I want to acknowledge that the repair work I originally brought my vehicle in for appears to have been completed well, and I appreciate the work done on that portion of the service, my concerns involve the handling of issues that arose afterward and the communication surrounding them. I initially raised a concern simply to verify damage that appeared after my vehicle was in the shop’s possession. Less than 15 minutes after picking up my vehicle, I called and left a voicemail regarding the damage concerns after no one answered. I did not receive a return call and ultimately had to follow up again myself before receiving a response. I felt this was particularly important because I raised the concern almost immediately after leaving the shop. I personally observed intake photos being taken when I dropped off my vehicle. Those photos were taken before anyone else moved the vehicle. However, I was later told that no intake photos had been taken. Later, different photos were provided, creating confusion regarding what documentation actually exists. I also requested the complete set of intake photos, including those taken at drop-off, but I have not received the original images I requested. The only photos provided to me were taken after the body shop had already moved my vehicle. The timeline and communication regarding the repair process itself also became confusing. I have voicemails from Gil indicating that additional parts/clips were needed and that the repair process would require approximately another week. However, roughly a day later, I received a call stating that the vehicle was ready for pickup. While I understand timelines can change, the abrupt shift in information added to the overall confusion surrounding the process. Additionally, during a phone conversation regarding my concerns, I felt the discussion became unnecessarily confrontational. Rather than a calm and cordial conversation focused on reviewing facts and resolving concerns, it felt more like an argument than a collaborative effort to address the situation. My goal throughout the process has simply been to understand what occurred and review the documentation available. I believe situations like this are best handled through transparency, complete documentation, and professional communication. While I appreciate the quality of the original repair work itself, I hope future customers receive more consistent documentation and a more constructive approach when concerns are raised.
Customer Service - 0.5/5.0 -
While the repair work I originally brought my vehicle in for appears to have been completed well and I appreciate that portion of the service, I was dissatisfied with the customer service experience and communication throughout the process. Less than 15 minutes after picking up my vehicle, I called and left a voicemail regarding damage concerns after no one answered, but I did not receive a return call and had to follow up myself before receiving a response. I also experienced conflicting information regarding intake photos and the repair timeline, which created confusion. Additionally, during a phone conversation regarding my concerns, I felt the discussion became unnecessarily confrontational. Rather than a calm and professional conversation focused on reviewing facts and addressing concerns, it felt more argumentative than collaborative. My concerns were not with the repair itself, but with the communication, responsiveness, and handling of customer concerns.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at Gerber is so kind & respectful. They really go above & beyond for the customer & a great place for excellent service, I highly recommend this Gerber team!
My Experience - 5.0/5.0 -
From dropping it off to picking it up the team were very professional and helpful. I really was impressed at how many updates I got on the car’s progress. Great customer service. And I did that my whole career.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks good
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great back to new
Customer Service - 5.0/5.0 -
Great friendly staff kept me informed and work looks great back to new!
My Experience - 5.0/5.0 -
Car looks great. Staff was phenomenal. Cost was outrageous!!! I hope you are all enjoying your fabulous incomes.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of my repair was, in my opinion, exceptional.
Customer Service - 5.0/5.0 -
The customer service was exceptional.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
good job
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job keept me in the loop all the time job was completed ahead of schedule. Car was clean 🧽 great job keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0 -
This location was professional and very nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding Service Quality of work on my truck.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very responsive and did a very nice job.
Customer Service - 5.0/5.0 -
Great group of folks.