Gerber Collision & Glass - St. Charles

4.9 (2,671reviews)

98%

(630) 513-9770

3415 Stern Ave, St. Charles, IL 60174

98%

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3415 Stern Ave
St. Charles, IL 60174

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About Gerber Collision & Glass - St. Charles

See Photos

3415 Stern Ave
St. Charles, IL 60174

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - St. Charles offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Reviews (2,671)

Sort By:
Newest
Rating

2,352 Customers Rated

5 Stars

77.4% Complete

(2067)
4 Stars

7.2% Complete

(191)
3 Stars

1.3% Complete

(35)
2 Stars

1% Complete

(27)
1 Star

0.3% Complete

(9)
< 1 Star

0.9% Complete

(23)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and making the repair process stress-free. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Many vehicles were completed ahead of schedule, which customers found especially valuable. A few customers noted occasional delays due to parts availability and some concerns about estimate turnaround times, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Communication

"... and helpful! My car was done in a timely manner and the whole repair looks seamless. Even the detailing both inside and out of my car went above and beyond ..." Read more

"Car looks better than new after they repaired it!"

"... did a excellent job of answering all the questions; completing the work on-time, and keeping us appraised of the works progress. The work is top shelf show ..." Read more

"Outstanding"

"Everything was excellent! From beginning to end, communication and service was excellent - Five Star!! So grateful and appreciative of the team! Timeliness ..." Read more

"... informative regarding the repairs that needed to be done. The communication and updates while my vehicle was there were excellent!" Read more

"Communication was great, I was kept informed along the process."

"The color match is perfect and I appreciated the updates I received via text, it's my second time using this location and I would ..." Read more

"Everyone was eager to help and gave me a bunch of updates, which I deeply appreciated. My only concern is I ..." Read more

Service Quality
Communication

Service Quality
Communication

"... and helpful! My car was done in a timely manner and the whole repair looks seamless. Even the detailing both inside and out of my car went above and beyond ..." Read more

"Car looks better than new after they repaired it!"

"... did a excellent job of answering all the questions; completing the work on-time, and keeping us appraised of the works progress. The work is top shelf show ..." Read more

"Outstanding"

"Everything was excellent! From beginning to end, communication and service was excellent - Five Star!! So grateful and appreciative of the team! Timeliness ..." Read more

"... informative regarding the repairs that needed to be done. The communication and updates while my vehicle was there were excellent!" Read more

"Communication was great, I was kept informed along the process."

"The color match is perfect and I appreciated the updates I received via text, it's my second time using this location and I would ..." Read more

"Everyone was eager to help and gave me a bunch of updates, which I deeply appreciated. My only concern is I ..." Read more

Michael (Subaru owner) reviewed 8/26/26

Gerber has been a trusted repair service for us. Repairs are completed in a timely fashion and guaranteed for as long as you own the car. Staff is friendly and knowledgeable. We go no where else.

Jeff (RAM owner) reviewed 8/26/26

Jeannine (Jeep owner) reviewed 8/24/26

Happy with the results of the repairs.

Cassondra (Hyundai owner) reviewed 8/24/26

Robert (Jeep owner) reviewed 8/24/26

Aaron Tappan was very professional, personable and detail oriented. He also kept me up to date on progress throughout the entire process.

Djudja (Jeep owner) reviewed 8/21/26

Great team - Aaron was the best!

Omair (BMW owner) reviewed 8/20/26

you guys were awesome! my bumper looks great, my car was cleaned and looked amazing, you guys really took care of my car. major shoutout to Aaron for helping me out throughout the whole thing, if i ever have to do any other type of body work, i’m definitely coming back here at this location

my car looks great

Aaron was the best!

Stephen (Cadillac owner) reviewed 8/20/26

Rick (Lexus owner) reviewed 8/18/26

Diana (Buick owner) reviewed 8/17/26

I would recommend Gerber to others and would use it again myself if I needed to

Gerber did an excellent job of keeping me continuously informed regarding the progress on the repair on my vehicle

Gerber kept me very informed regarding the progress on the repair of my vehicle. And, it was ready in exactly the time that they told me it would be ready. Very courteous and responsible staff.

Thomas (Toyota owner) reviewed 8/17/26

Donald (Chevrolet owner) reviewed 8/17/26

The professional handling by Aaron and fellow workmen was extremely rare in these days. Thank all the people at Gerber’s St. Charles.

To anyone I know

Extend my thanks to Aaron as he and the others kept me informed and completed my repair the day they gave me a 2 weeks esrlier

The entire group was professional

Rachel (Toyota owner) reviewed 8/17/26

Bill (Hyundai owner) reviewed 8/14/26

Gani (Toyota owner) reviewed 8/13/26

Great job

Christopher (Ford owner) reviewed 8/13/26

Kimberly (Honda owner) reviewed 8/10/26

James (Honda owner) reviewed 8/10/26

Jose (Chevrolet owner) reviewed 8/6/26

Everything was great!

Deanna (Mitsubishi owner) reviewed 8/6/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - St. Charles

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - St. Charles

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,671)

2,352 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -