Gerber Collision & Glass - Tonawanda

4.7 (4,301reviews)
96%
1500 Niagara Falls Blvd,  Tonawanda,  NY  14150

Gerber Collision & Glass - Tonawanda offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (4,301)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting professional, friendly, and knowledgeable staff who made the repair process seamless. Repair quality was frequently described as excellent, with vehicles returned looking like new. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule, saving rental car costs. Regular text and phone update communications were widely appreciated. A few customers noted areas for improvement directly from their comments, including occasional communication gaps, delays beyond estimated dates, and minor cleanliness concerns upon vehicle return.
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"At Gerber,,, Quality of repair is just one of thier highest priorities. They kept me informed every step of the way with ..." Read more
"The repair was done efficiently, promptly, and professionally. The car looks as good as new!"
"I had fast and excellent repair service on my damaged truck! I was very satisfied with the entire process."
"Staff are friendly, professional, listened to my concerns, and provided exceptional services."
"The car looks like new and was completed well ahead of schedule. I appreciated the frequent text updates as well. ..." Read more
"... service at Gerber. You kept us informed everyday and delivered our fixed vehicle five days earlier than expected. That saved us hundreds of dollars in rental fees." Read more
"Loved the frequent updates. Repairs were completed over 2 weeks earlier than the initial estimate which was great!"
"Repairs were done as promised and ahead of schedule."
"Love that my car was ready 5 days sooner than planned! They did a great job!"
"It took six months to repair my car. The accident was caused by the other driver. And ..." Read more
"Gerber was really great at keeping me informed on vehicle repair. I like the fact that texted as they progressed through the repair. The ..." Read more
"... as it did when we bought it 5 years ago! Between texts, emails and phone calls, Gerber kept us informed about every step in the process. We would definitely ..." Read more
"I appreciated the regular updates and my car being finished ahead of schedule."
"Car looks great but communication was poor. I was told my car would be ready on 713 and just picked it up today, 724. In between ..." Read more
"Extremely clear, frequent, convenient text message, and friendly communication really, really exceeded my expectations! Work was ..." Read more

Likely to Recommend

Truly professional service.

Repair Quality

Car looks brand new. You did what you said was going to be done. No surprises.

Customer Service

A wonderful professional experience from the time I walked in to when I picked up my repaired car. Everyone I spoke with especially Michelle made me feel comfortable with Gerber Collision.

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The shop reached out to me by phone to keep me apprised of their progress repairing the car.

Returned Clean

My Experience

Excellent work! Was finished faster than estimated! Staff is amazing, nice, professional and caring. Would absolutely choose gerber collision again and will highly recommend from now on.

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Repair Quality

Amazing work, amazing staff.

Customer Service

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Repair Quality

Reliable, trustworthy and kept me informed on what was happening.

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Returned Clean

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My Experience

Awesome job...look like I just bought the car.

My Experience

Excellent system and great people to work with. Evaluation Aplus

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Returned Clean

My Experience

excellent job Thank You

My Experience

The car looks great! Please just call us when the emblem comes in and we’ll be right over to get it put on

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Repair Quality

They did a great job, car looks great! Just need to know when the emblem comes in that is missing

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Repair Quality

Took twice as long as we were originally told

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My Experience

My Experience

This was my first accident, and I thought the repair process was going to be tough. Gerber Collision & Glass made it completely seamless and easy! Highly recommend them.

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Returned Clean

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Repair Quality

Staff was great had a great experience with Todd he was helpful and stay in contact when servicing our vehicle

Customer Service

Returned Clean

My Experience

Oh my there work is famous. I Thank you for taking USAA. I will recommend you to everyone. If I could I would give them a 10 plus. Service from beginning with their receptionist and the people working on my truck. Please tell them thank you again.

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