Gerber Collision & Glass - Tonawanda
Gerber Collision & Glass - Tonawanda offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Strong work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was called on a Friday afternoon at 4pm saying that my repaired vehicle was ready for pickup at 5pm. That was too short notice & my service person had told me my car wouldn't be ready until Tuesday. Upon picking up my vehicle on Monday morning, the vehicle was stored outside in the parking lot with a lot of road dust / dirt on it. I had to ask Tyler to rinse / wash the vehicle before I took the vehicle. C-mon, that's not good customer service to deliver the repaired vehicle dirty. Physical repairs were excellent but customer service was sketchy.
Likely to Recommend - 5.0/5.0 -
Again, good customer service & quality workmanship.
Repair Quality - 4.5/5.0 -
Excellent customer service.
Customer Service - 4.5/5.0 -
I had no interaction with the repair shop personnel. The only people I dealt with was the receptionist & Tyler.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There was a lack of communication from the start. And there was miscommunication as well. When I needed to have someone call me, I got no response. When someone did talk to me, the answers I got were wrong. I checked on the status of the vehicle early on and was told that it was in the tear down stage and being worked on. Four days later, I was told that it hadn't been touched at all. I made an appointment as a drop off on Wednesday so that it could be started as soon as possible on Thursday. It would not be started until Monday even though I was told on Thursday that it was started. The excuse that I got was that there were several vehicles that were similar looking in the shop at the same time and that there was confusion as to which one was mine. That really should not have happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car looks great but communication was poor. I was told my car would be ready on 7/13 and just picked it up today, 7/24. In between these dates there were many texts saying my car would be done on 7/15, then 7/17, then 7/21, then 7/23, then 7/24 and even 7/25! I don’t mind that it took as long as it did but would have preferred one or at the most two pick up dates. It made it very difficult to plan anything and to know when I would be returning the rental car.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
I had Todd and he was very kind and really broke everything down for me to understand what the issues were, how they would fix it, and how much each part would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Michele is a great rep for your company!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great representative in your intake gal, MIchele? Professional and friendly. Explained everything well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The look and the repairs on the car looks really good but for some reason my key to my door doesn’t work anymore and my rear window seems a little weird to me.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although the repair took longer than expected, I was kept informed on the progress. Everyone at Gerber was courteous and professional. The work was done correctly and my vehicle was clean when I picked it up. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed and did great with the repairs being completed ahead of schedule.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I received stellar service with my repairs, and was kept informed throughout the process. Thank you!