Gerber Collision & Glass - Wheatfield

4.8 (1,813reviews)
98%
2441 Niagara Falls Blvd,  Wheatfield,  NY  14304

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Wheatfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,813)

My Experience

The updates they keeper me inform without the hassle of calling and being on hold forever

Likely to Recommend

Repair Quality

Wished everything in my life went as smooth as this repair

Customer Service

The text updates were helpful

My Experience

Likely to Recommend

Repair Quality

Excellent service. From beginning to end everything was clearly explained and all work was completed efficiently. Repair area is flawless. Staff was friendly informative and kind. The extra detail of my car was so appreciated.

Customer Service

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Repair Quality

Customer Service

my only problem was the lack of communication from the shop. we were told the repair would take 5 days but really took 12. we were never called about delays due to ordering parts. should be done thursday. Never called Thursday. we received a call until 3:45 PM Friday and said we had to pick up by 5PM because they were closing but they were just finishing up so give them a few minutes. The repair work was beautiful and very well done.

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Repair Quality

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Customer Service

My Experience

Amazing service. Always keep you updated on your vehicle throughout the process.

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Repair Quality

Always kept me up to date with repair via text or call.

Customer Service

Very professional

My Experience

I would like to thank you all for putting my car back together. All the updates were awesome. Everyone was very kind and helpful. I'm impressed how well it all worked. Thank you.

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Repair Quality

Customer Service

Everything was great. My car is great . Good job to all and thank you.

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Repair Quality

Timely repair and quality work.

Customer Service

My Experience

Gerber did a beautiful job on my car. It looks like straight out of the showroom right now. They updated me daily on the progress and everyone was very polite and helpful through the whole process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Due to how management treats you, and quality of work done.

Repair Quality

There was an imperfection on the paint job, it look like a little rock hit it.

Customer Service

When I picked up my vehicle I noticed a chip in the area that they had just fixed and painted. When zi asked to speak to the manager about it he told me that it what happens when they do work in the shop and there is nothing that can be done about it. If they tried to fix it the chip it could be even worse. When I continued to ask what they were going to do about it he became extremely agitated. When you take your vehicle into the shop to be repaired you expect it be be repaired and not have imperfections. When I was asked to pay my deductible I asked to have a reduction in price and he again became agitated then said he was not going to return my keys or my vehicle until it was paid in full. I would not give them your business. They have very poor customer service!

My Experience

I was completely satisfied, very professional, very courteous and a timely repair. Thank you for such a great job.

Likely to Recommend

Repair Quality

Outstanding service

Customer Service

Great

My Experience

It’s not been a few hours since I got it back but it looks like nothing happened

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Repair Quality

Customer Service

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Customer Service

Returned Clean

My Experience

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My Experience

You guys completely over did a great job. I am completely happy with what you guys did with my jeep compass.

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Repair Quality

Customer Service

Returned Clean

My Experience

They did a terrific job, in a timely manner and were friendly. Also they offered to pick me up so I could pick up the car more quickly. ( Dianne) I didn’t need that, but appreciated the offer. Great people!

My Experience

The car looks great! Thank you for your hard work, and getting it done ahead of the estimated time.