Icrash Collision

4.8 (262reviews)

97%

(916) 286-8800

3725 Cincinnati Ave. #200, Rocklin, CA 95765

97%

3725 Cincinnati Ave. #200
Rocklin, CA 95765

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About Icrash Collision

3725 Cincinnati Ave. #200
Rocklin, CA 95765

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Payment Types

Cash

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Cadillac CT6

Corvette C8

GM Basic

GM Fleet

GM Electric Vehicles

I-Car

Lexus Authorized

Mercedes-Benz

Mercedes-Benz Sprinter

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Website

Reviews (262)

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Rating

218 Customers Rated

5 Stars

73.3% Complete

(192)
4 Stars

6.9% Complete

(18)
3 Stars

1.1% Complete

(3)
2 Stars

0.8% Complete

(2)
1 Star

0.4% Complete

(1)
< 1 Star

0.8% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise iCrash Collision for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. The professionalism and friendliness of staff received widespread acclaim, with customers highlighting a welcoming, stress-free experience. Communication was a standout strength, as customers appreciated frequent updates via calls and texts throughout the repair process. Timeliness was also commended, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional delays without proactive communication, minor inconsistencies in repair completion before customer notification, and isolated concerns about interior cleanliness post-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend iCrash Collision.

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Service Quality
Timeliness
Communication

"My car was repaired so beautifully that I didnt recognize it when I picked it up! It actually looked much better ..." Read more

"Repair work was quick and immaculate. Looks brand new again. The team was helpful and communicative during the ..." Read more

"They were friendly, knowledgeable, thorough, communicated well and did an EXCELLENT repair on my car. Thank you for the referral."

"The repairs were perfect. The car was immaculate inside and out when they were done. They kept us informed through ..." Read more

"... handled our repair in a very professional manner, high-quality workmanship, excellent communications, and within a very reasonable timeframe." Read more

"... was out of there in under 1 hour. On top of that, they completed the repairs a day ahead of schedule. I would highly recommend iCrash Collision and we ..." Read more

"Way earlier... we were so thrilled to have her back at least 3-4 weeks early!"

"... in time, I asked if it would be possible for the repairs to be complete by today. I was quickly assured that could happen. As promised, I picked up the car today, and the ..." Read more

"... take a week and I would have be fine with it but being told it would be ready the next morning for four days and I had to call when they didnt call and let me ..." Read more

"When I put my car in shop I was told it would take 5 days. The young man I talked with called me on two days later and said the part they had to order hadnt come in but if it came in the next day they would get it painted and do the repairs. He called me the next day and said the part was painted but they still needed to put it back on the car and it would ready Monday morning by around ten am, which I told him it was fine. I didnt hear from him on Monday so I called that afternoon and he said they were having problems with paint sprayer , but he told me Id get it back the next morning around 1030, which was Tuesday morning. Same thing on Tuesday waited until the afternoon and had my son call him. He told my son it would be ready the next morning, which came and went. My son called that afternoon, which was on Wednesday and left a message for the general manager to see what was going on with my car. The young man called me back a little later and started giving me the run around once again. Told him I didnt want to hear it as that was what he told me last Friday. He apologized and said they would take 200 off my bill then told me they would deliver my car the next day. I received a call this morning on Thursday and said theyd have my car to me at 130, which came and went. It was close to 4 pm before they finally brought the car to me. I was told it would take 5 days but the communication was the worse Ive experienced with any repair shop. I felt I was getting the run around every time I had to call. They could have told it would take a week and I would have be fine with it but being told it would be ready the next morning for four days and I had to call when they didnt call and let me know it wasnt going to be ready, not even a well call you when its ready. So needless to say I am not a happy customer. I finally got it back this afternoon and they did take 200 off my bill, which I appreciate. Thats why I gave them a five and not a zero." Read less

"My car was ready two days early."

"... car to me. I was told it would take 5 days but the communication was the worse Ive experienced with any repair shop. I felt I was getting the run around every time I ..." Read more

"The communication was incredible. They were always letting us know the progress- what parts they were waiting on and how things were ..." Read more

"communication was excellent, delivery of vehicle was as promised, car looks like new."

"Great communication, excellent updates and Incredibly fair pricing"

"There was a lot of miscommunication with my car being ready when it was not ready and I had to email and call a couple of times to ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication