Kaizen - Brighton
In operation 16 years.
At Kaizen Collision Center, our core principle is diligently serving the customer. We also train our staff and believe that serving our customers should go much further than the actual part where we repair your vehicle. Kaizen distinguishes itself from other auto body shops by providing shuttle services, superior customer service, personalized care, and daily updates. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can believe that we have a unique procedure that comes down to the nuts and bolts of the entire repair process and not just what is visible on the surface. You should also know that it will always be and has always been Kaizen’s objective to be the ideal solution for our customer’s needs in Brighton, CO. With each customer we work with, we always focus on finding a way to make that repair unforgettable in a significant way by adding that “little bit extra” service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only issue was length of time it took but there isn't anything Kaizen could have done about part supply. Good job!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks to the whole team. My experience with Kaizen has been great, loved the clear communication throughout the whole process of my repair. My truck looks great.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The communication was great every step of the way.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
My replacement parts order got lost and was not followed up on for a considerable time.
Returned Clean
My Experience - 0.0/5.0 -
Quote given was nowhere close to the final cost. Parts on initial quote were not even correct parts. Car was in the shop for an extremely long time because the technician broke the outer housing of the side mirror when installing it so a new one had to be ordered. When they called to inform me of this, I was told "but we decided not to charge you for the extra part that has to be ordered now" as if they were doing me a favor in not charging me for the piece that they broke. The replacement part wouldn't be in for over a week but they said that the calibration of the side mirror could still be done that day and that I could pick my vehicle up that afternoon and bring the car back when the part arrived. I was told I would receive a call when the calibration was complete (this was in the morning). I waited all day anddid not receive any follow up communication. I called shortly before 5pm to inquire and was told that they didn't know if the calibration tech would be out that day because they hadn't heard from him. The next day I received a call to inform me that they weren't aware of the fact that their calibration tech increased their pricing. When I was finally told that I could pick up my vehicle today, I showed up to be handed yet another surprise increase to the quote because they were also unaware that their tech who applies the clear bra also increased pricing. I was very patient and understanding with the initial issues but when I showed up today to yet another unexpected change and was met with, what I felt was a condescending demeanor when I asked questions, I had had enough. I am extremely dissatisfied and frustrated with the poor communication, lack of attention to detail and absolute absence of customer service. I will never return and plan to inform my friends, family and the mechanic shop that recommended Kaizen about how awful this experience was.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, did what they said they would do, kept me informed in the process.
Customer Service - 5.0/5.0 -
Exceptional customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen does excellent work.
Customer Service - 5.0/5.0 -
They kept me informed. Always top quality service and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent and also the friendliness of staff. Would definitely recommend to others and also go back if need other repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very organized, professional, extremely nice people, always kept us informed on back ordered parts
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
Good repairs a head of time
Likely to Recommend - 5.0/5.0 -
Finished ahead of time
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great response to the service
My Experience - 5.0/5.0 -
A great job, and beautiful washing of truck. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything appears to be fine. I just have one question. Why was there 12 miles of driving put on my car which I thought was excessive.
Likely to Recommend - 4.0/5.0 -
Since my car was in a body shop for a minor repair replacing the back bumper, there shouldn’t be except excessive mileage on my car. I always take a picture of the odometer and there was 12 miles put on my car. There is no excuse for this.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication! Quick to fix and replace any parts and overall great service. My car looked great when it was done. Really happy with their work and friendliness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Their communication was amazing. They were quick to answer any questions, as well as follow up with any new information. Overall, the job was very well done and the car repairs look great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. Car looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have been spreading the word already.
Repair Quality - 5.0/5.0 -
The customer care was 10+ through the whole process. Staff is professional, courteous and a 10
Customer Service - 5.0/5.0 -
Super understanding and professional.