Kaizen - Brighton
In operation 16 years.
At Kaizen Collision Center, our core principle is diligently serving the customer. We also train our staff and believe that serving our customers should go much further than the actual part where we repair your vehicle. Kaizen distinguishes itself from other auto body shops by providing shuttle services, superior customer service, personalized care, and daily updates. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can believe that we have a unique procedure that comes down to the nuts and bolts of the entire repair process and not just what is visible on the surface. You should also know that it will always be and has always been Kaizen’s objective to be the ideal solution for our customer’s needs in Brighton, CO. With each customer we work with, we always focus on finding a way to make that repair unforgettable in a significant way by adding that “little bit extra” service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Maybe not completely satisfied as my antenna was not fixed . I have an appointment on Tuesday to take care of it. But the repair looks good! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks very good! Kaizen is really busy so it took a month to get in.
Customer Service - 5.0/5.0 -
Laura was very helpful and professional..always aiming to help!
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 4.0/5.0 -
It took four tries to get it right. Multiple dusts specks in the paint. Clear coat was peeling. Car was returned with dirt on the floor
Customer Service - 4.0/5.0 -
I felt like I was being picky when I pointed out the dust specks in the clear coat, because Laura told me that most customers don't see the dust specks in their cars that were repaired. Vehicles should be inspected, for quality issues and corrected before telling a customer that their vehicle is ready!
Returned Clean
Likely to Recommend - 4.0/5.0 -
The work done was great. The team was very nice but the bill thing just was not a great experience.
Repair Quality - 4.5/5.0 -
The work completed was fabulous.
Customer Service - 2.5/5.0 -
The quotes and supplemental quotes etc... were not intuative. I was given a quote and then it tripled when it went into the shop. Then it verbally went down. I went to pick it up and was very shocked that more things were added to the invoice. This is really not a very good business practice. You cannot just add things to a final invoice without letting the customer know they were added. There was no wiggle room, I understand that I wasn't overcharged for these items, but I wasn't even informed they were needed until I went to pay the bill. This is really unacceptable and I shouldn't have been surprised at my bill. I feel like there should have been a compromise on the bill discrepency and there was not.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My front bumper is not mounted straight. I would like to have someone look at straightening it out. I believe I still need to stop back by for the tailgate stickers. Maybe we can look at it when I come back in?
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I rated 9, however, I am very happy so far. We still have two parts on back order and if all goes well after our upcoming road trip and the final assembly of the two backordered parts, I’m sure my rating will increase.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for coordinating my rental car pickup. I left you a dirty vehicle and it came back clean and bumper cover repaired. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Staff is great and communicates well. Repair took 3 weeks longer than the original ETA which was challenging
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tricia was awesome to work with. Easy to talk to. And felt very comfortable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great job……. Great work
Repair Quality - 5.0/5.0 -
Looks as good as it looked before the wreck. I always keep my vehicles clean and well maintained.
Customer Service - 5.0/5.0 -
They kept me informed on the progress of repairing my truck. This helped me coordinate my ride to pick up my truck. They reviewed repairs made and how to protect the newly painted areas and warranty. I will highly recommend this shop to anyone needing car repairs.
Likely to Recommend - 5.0/5.0 -
Excellent customer service and excellent repair on my car. Thank you.
Repair Quality - 5.0/5.0 -
Kaizen did a great job. I appreciated Anna and Laura’s assistance with the process.
Customer Service - 5.0/5.0 -
Excellent customer service.
My Experience - 5.0/5.0 -
Looks great! I enjoyed doing business with you. Professionalism is key and definitely have it. I also enjoy the great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you! I appreciated the communication and timely service! My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already did
Repair Quality - 5.0/5.0 -
You are wonderful. Car is great. So glad you are there.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and communication through the whole process. The help I received from admin was phenomenal.