Kaizen - Brighton
In operation 16 years.
At Kaizen Collision Center, our core principle is diligently serving the customer. We also train our staff and believe that serving our customers should go much further than the actual part where we repair your vehicle. Kaizen distinguishes itself from other auto body shops by providing shuttle services, superior customer service, personalized care, and daily updates. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can believe that we have a unique procedure that comes down to the nuts and bolts of the entire repair process and not just what is visible on the surface. You should also know that it will always be and has always been Kaizen’s objective to be the ideal solution for our customer’s needs in Brighton, CO. With each customer we work with, we always focus on finding a way to make that repair unforgettable in a significant way by adding that “little bit extra” service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job and their work is lifetime guaranteed while you own the vehicle. Amazing.
Customer Service - 5.0/5.0 -
Everyone was so kind, professional, efficient, and worked perfect with the insurance of the people that hit us. Allstate.
My Experience - 5.0/5.0 -
Kind, informative, and a pleasure to work with. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Regular status updates and always so helpful and friendly!
Returned Clean
My Experience - 5.0/5.0 -
I haven't fully, inspected everything right now. From what I've seen so far everything looks exceptionally well! The people I've had contact with we're very friendly and respectful.
Likely to Recommend - 5.0/5.0 -
Yes I would suggest this company to anybody.
Repair Quality - 5.0/5.0 -
The people, I worked with getting my vehicle, for scheduling, my vehicle for repairs. Was friendly great to work with.
Customer Service - 5.0/5.0 -
It was great to work with. She explained everything to me what the process was going to be.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I wouldn’t discourage the use of this shop. I’m also not out there giving references.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I had to make calls in order to get updates. It was quite annoying that after every call that I made to Kaizen, it was one then that I’d get a text update.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The work they did was excellent but the communication could have been better.
Repair Quality - 5.0/5.0 -
There was a delay because Kaisen needed to get more parts but when they got the parts, they finished the repair in a timely matter.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
My car repair wasn’t done correctly and some scratches and dents were found after the repair was done.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The job was not done properly after waiting almost 3 weeks. And I got my car back with a dent and scratches in a different area.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen staff was amazing from start to finish! My car looks great, is driving well, and I’m so happy with their service and will recommend them every opportunity I have!
Customer Service - 5.0/5.0 -
They had amazing customer service, and the friendliest staff. I enjoyed interacting with every person there.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I'm still waiting for you guys to call me so I can come back and get it fixed again.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Everyone there made my experience very easy! My JEEP looks wonderful!
My Experience - 0.0/5.0 -
There is new obvious damage on the drivers rear door and handle that was not there when we dropped it off. We will be bringing it back first thing Monday morning to have you look at it.
My Experience - 5.0/5.0 -
I was totally satisfied with the work done and the timeliness . They promised both and Kaizen came through!!
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
The person answering always had to check with her manager. At one point, I requested a call from the manager and never received a call. I had to call back several times.
My Experience - 5.0/5.0 -
Great communication throughout process. Car was fixed properly and looks great. Always refer these folks to all my friends and family.
Likely to Recommend - 5.0/5.0 -
I recommend this shop all the time to family and friends.
Repair Quality - 5.0/5.0 -
Never a problem with this team! Everything was in great shape.
Customer Service - 5.0/5.0 -
Treated with respect by all employees. They cared about getting our car repaired right.